Worried about missing a payment

If you're having money troubles, it's always best to let us know. We're always ready to support you and help get you back on track.

Coronavirus and payment holidays

As the impact of coronavirus is felt across the UK, you may be worried about how it could affect you and your home.

Please don’t worry. We have a number of ways to help, until things get back to normal. You can find out more about the help available to you by using our COVID –19 Support Tool.

Support for mortgage customers

Worried about future payments?

Please call us on 0808 145 0692 if you think you may have trouble making your mortgage payments.

We're open Monday to Friday 9am - 8pm and Saturday 9am - 4pm.

Already missed a payment?

If you've already missed a mortgage payment, please call us on 0808 145 0399.

We're open Monday to Friday 8am - 7.30pm and Saturday 8am - 12.30pm.

Having money troubles?

See all the ways we can help

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Existing customers

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