Get support with money worries

How we can help

It is important to deal with your money worries as soon as you can. If you're struggling with your payments, we can support you.

Find out how we can help

Free independent help and advice

Use this tool to find free independent help with debt, housing support, general advice, government benefits, grants and online digital training.

Get free help

What support are you looking for?

If you're worried about money or looking for ways to manage your spending, answer a few questions to find the support that's right for you.

Use support tool

Find support for your accounts

If you're worried about your loan, credit card, mortgage or current account, the simplest way to get help is online.

 

Mobile banking app

Scan the QR code to get it.

You must be registered for online banking to use the app.

Once you're in, search for ‘Need help with your debt or payments’.

Online banking

On a phone, select the ‘Our products and services’ tab. Then select ‘Need help with debt or payments?’ for the account you need our support with.

On a computer, select ‘Need help with your debt or payments?’ from the account menu.

Log in

Mobile banking app

You must be registered for online banking to use the app.

Once you're in, search for ‘Need help with your debt or payments’.

Get the app

Online banking

On a phone, select the ‘Our products and services’ tab. Then select ‘Need help with debt or payments?’ for the account you need our support with.

On a computer, select ‘Need help with your debt or payments?’ from the account menu.

Log in

Other ways we can support you

 

Worried about mortgage payments?

We’ve signed up to the government’s Mortgage Charter. This means we’ve agreed to work closely with the government to give mortgage customers the right support.

Get mortgage support
 

Support and financial wellbeing

Mental health, financial abuse or other challenges, you can find help here.

Mental health support

Support and wellbeing

Serious illness support

Persistent debt

What you need to know about persistent debt and how you can reduce the cost of your credit.

Take control of debt

Cost of living

We have pulled together some frequently asked questions on the cost of living crisis and what help there is.

Cost of living questions

Your credit and credit score

We’re by your side, offering a series of guides and tools, designed to boost your understanding of credit.

Check credit score

Understanding credit

Need help?

If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.

Message us

Our virtual assistant can easily answer most questions. If it can’t help, we'll pass you onto someone who can.

How to message us

National Support Network logo.

Need extra support?

Our partnership with the National Support Network gives you access to trusted UK support services and helplines. 

Get support from the National Support Network

Improve your financial habits

Money management

Everything from day to day budgeting to planning for the future, we have information, tips and tools to support you.

Managing your money

Someone to manage your affairs

If you need someone you trust to manage your accounts, or would like to support someone else, we are here to help.

Managing affairs

The 50-30-20 rule

The 50-30-20 rule is a simple budgeting technique, which you can use to plan how much you spend and save.

Start your budget today

Managing your money

Our tips and tools can help you manage your bills, budget, save and feel better about your finances.

Money management

Managing your money

Our tips and tools can help you manage your bills, budget, save and feel better about your finances.

Money management