The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Travel Insurance

We no longer offer Lloyds Travel Insurance and from the 26th March 2018 existing policies will end at the expiry date. You can benefit from AXA Travel Insurance as part of the Platinum Account.

Platinum Account?

AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. The Platinum Account is packed with benefits including worldwide multi-trip family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for a monthly fee for maintaining the account of £21.

If you are an existing customer you can take a look at your cover online, or call to make a claim on 0345 850 5300

Platinum Account

These changes will not affect:

  • customers that are offered Lloyds Travel insurance as part of a packaged current account.

Lloyds Travel Insurance Existing Customers

Claims

To speak to one of our Travel Insurance representatives about:

  • a Travel insurance claim
  • general enquiry about your policy, or
  • if you are experiencing technical difficulties logging into your account.

Call 0800 731 4044
Lines are open 8am–8pm Mon–Fri and 9am–5pm Sat.

Claim Online - If you are an added value account customer and wish to make a claim you can visit www.lloydsbankavatravelinsurance.com

Emergency Medical Assistance or Repatriation

Your call will be answered in a call centre operated by AXA Assistance who will service your call.

Call 01633 439016

Financial Services Compensation Scheme

PDF opens in a new tab.

Existing customers

Online

Log on

Contact us by phone

To speak to one of our Travel Insurance representatives call

0800 731 4044

Lines are open 8am–8pm Mon–Sat, 9am–5pm Sun

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).