Travel Insurance

We no longer offer Lloyds Travel Insurance and from the 26th March 2018 existing policies will end at the expiry date. You can benefit from AXA Travel Insurance as part of the Platinum Account.

Platinum Account?

AXA Travel Insurance is just one of the insurance benefits that come with our Packaged Bank Accounts. The Platinum Account is packed with benefits including worldwide multi-trip family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for a monthly fee for maintaining the account of £21.

Important information

Cover for any medical conditions under this policy: you may need to declare these, agree cover with AXA and an additional premium may apply. If this affects you contact AXA directly to find out more.

If you have a serious or life threatening pre existing medical condition, the Money and Pensions Service (MaPS) has launched a new directory listing firms which could offer travel insurance for you. For more information access this directory here or phone MaPS on 0800 138 7777 (Mon – Fri 8am to 6pm). If this is relevant to you, please consider whether the travel insurance that comes with this account is the right one for you.

If you are an existing customer you can take a look at your cover online, or call to make a claim on 0345 850 5300

Platinum Account

These changes will not affect:

  • customers that are offered Lloyds Travel insurance as part of a packaged current account.

Lloyds Travel Insurance Existing Customers


To speak to one of our Travel Insurance representatives about:

  • a Travel insurance claim
  • general enquiry about your policy, or
  • if you are experiencing technical difficulties logging into your account.

Call 0800 731 4044
Lines are open 8am–8pm Mon–Fri and 9am–5pm Sat.

Claim Online - If you are a packaged bank account customer and wish to make a claim you can visit

Emergency Medical Assistance or Repatriation

Your call will be answered in a call centre operated by AXA Assistance who will service your call.

Call 01633 439016

Financial Services Compensation Scheme

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Existing customers


Log on

Contact us by phone

To speak to one of our Travel Insurance representatives call

0800 731 4044

Lines are open 8am–8pm Mon–Sat, 9am–5pm Sun

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).