We no longer offer Lloyds Travel Insurance and from the 26th March 2018 existing policies will end at the expiry date. You can benefit from AXA Travel Insurance as part of the Platinum Account.
These changes will not affect:
- customers that are offered Lloyds Travel insurance as part of a packaged current account.
Lloyds Travel Insurance Existing Customers
To speak to one of our Travel Insurance representatives about:
- a Travel insurance claim
- general enquiry about your policy, or
- if you are experiencing technical difficulties logging into your account.
Call 0800 731 4044
Lines are open 8am–8pm Mon–Fri and 9am–5pm Sat.
Claim Online - If you are a packaged bank account customer and wish to make a claim you can visit www.lloydsbankavatravelinsurance.com
Emergency Medical Assistance or Repatriation
Your call will be answered in a call centre operated by AXA Assistance who will service your call.
Call 01633 439016
What is the maximum age Travel Insurance covers?
We cover up to and including the age of 75 at policy start date or renewal. For customers aged 76 years or over, AXA introduce you to Freedom Insurance Services Limited who may be able to offer alternative cover. You can contact them direct on 01223 785486 or go to their website which is www.freedominsure.co.uk.
What's the maximum limit for valuable items such as jewellery or video cameras?
£500. There's also a limit for any one article, pair or set of articles of £500.
I have an annual multi trip policy. Can my children travel separately and still be covered?
We cover children under 18 who travel separately, provided that they are with a responsible adult.
What is travel disruption cover?
Travel disruption cover includes cover for airlines or accommodation providers going out of business, missed connections, volcanic ash clouds, natural disasters and more.
I’m going abroad for a long time. Am I covered?
The maximum time away covered by a single trip policy is 183 days, so you're covered unless you plan on staying abroad for longer than six months. If you’re thinking of taking multiple trips, keep in mind that under annual multi-trip policies there’s no cover for trips over 60 days.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).