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    AA Breakdown Cover

    Keeping you on the road with Britain's largest motoring organisation.

    About AA Breakdown Cover

    How do I get AA Breakdown Cover?

    AA Breakdown Cover is just one of the insurance benefits that come with an Packaged Bank Account with us. If you have a Select, Silver, Gold, Platinum, or Premier Account with us, subject to eligibility you will have a certain level of AA Breakdown Cover available to you (different accounts have different levels; see the table below for details).

    What levels of breakdown cover are available to me?

    Breakdown Cover comes with certain services and levels. These include:

    • Roadside Assistance: assistance at the roadside if you’ve broken down more than a quarter of a mile from home. If your vehicle can’t be fixed at the roadside, you’ll be taken to the AA’s choice of relevant local repairer or local destination of your choice, provided it is no further.
    • Home Start: you get assistance if your vehicle doesn’t start and is within a quarter of a mile of your home address.
    • Relay: you get transport for you, your vehicle and up to seven passengers to your home or any other (single) UK destination, if the AA can’t arrange a prompt local repair.
    • Stay Mobile: if you break down from your home and a prompt repair isn’t possible, you’ll get either a replacement hire car for up to 72 hours, overnight accommodation, or reasonable onward travel expenses.
    • Accident Management: the AA assists you in arranging the repair, recovery and claim processing for vehicles following an accident or vandalism where you’re claiming under your motor insurance.

    What levels of breakdown cover are available to me?

    Packaged Bank Account

    Select

    Silver

    Gold

    Platinum

    Premier

    Packaged Bank Account

    Is this account available to new customers?

    Select

    No

    Silver

    No

    Gold

    No

    Platinum

    ✔

    Premier

    No

    Packaged Bank Account

    Roadside Assistance

    Select

    ✔

    Silver

    ✔

    Gold

    ✔

    Platinum

    ✔

    Premier

    ✔

     

    Packaged Bank Account

    Home Start

    Select

    No

    Silver

    No

    Gold

    No

    Platinum

    ✔

    Premier

    ✔

    Packaged Bank Account

    Relay

    Select

    No

    Silver

    No

    Gold

    No

    Platinum

    ✔

    Premier

    ✔

    Packaged Bank Account

    Stay Mobile

    Select

    No

    Silver

    No

    Gold

    No

    Platinum

    No

    Premier

    ✔

    Packaged Bank Account

    AA Accident Management

    Select

    ✔

    Silver

    ✔

    Gold

    ✔

    Platinum

    ✔

    Premier

    ✔

    Existing customers

    Useful phone numbers

    Lost or stolen cards

    0800 096 9779

    (+44 1702 278 270 from outside the UK)

    Contact us

    0345 300 0000

    (+44 1733 347 007 from outside the UK)

    These lines are available 24/7.

    Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.

    Financial Services Compensation Scheme

    FSCS

    Free banking services

    Useful links

    Important legal information

    Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

    We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.