AA Breakdown Cover

Keeping you on the road with Britain's largest motoring organisation.

About AA Breakdown Cover

How do I get AA Breakdown Cover?

AA Breakdown Cover is just one of the insurance benefits that come with an Packaged Bank Account with us. If you have a Select, Silver, Gold, Platinum, or Premier Account with us, subject to eligibility you will have a certain level of AA Breakdown Cover available to you (different accounts have different levels; see the table below for details).

What levels of breakdown cover are available to me?

Breakdown Cover comes with certain services and levels. These include:

  • Roadside Assistance: assistance at the roadside if you’ve broken down more than a quarter of a mile from home. If your vehicle can’t be fixed at the roadside, you’ll be taken to the AA’s choice of relevant local repairer or local destination of your choice, provided it is no further.
  • Home Start: you get assistance if your vehicle doesn’t start and is within a quarter of a mile of your home address.
  • Relay: you get transport for you, your vehicle and up to seven passengers to your home or any other (single) UK destination, if the AA can’t arrange a prompt local repair.
  • Stay Mobile: if you break down from your home and a prompt repair isn’t possible, you’ll get either a replacement hire car for up to 72 hours, overnight accommodation, or reasonable onward travel expenses.
  • Accident Management: the AA assists you in arranging the repair, recovery and claim processing for vehicles following an accident or vandalism where you’re claiming under your motor insurance.

What levels of breakdown cover are available to me?

Packaged Bank Account

Select

Silver

Gold

Platinum

Premier

Packaged Bank Account

Is this account available to new customers?

Select

No

Silver

No

Gold

No

Platinum

✔

Premier

No

Packaged Bank Account

Roadside Assistance

Select

✔

Silver

✔

Gold

✔

Platinum

✔

Premier

✔

 

Packaged Bank Account

Home Start

Select

No

Silver

No

Gold

No

Platinum

✔

Premier

✔

Packaged Bank Account

Relay

Select

No

Silver

No

Gold

No

Platinum

✔

Premier

✔

Packaged Bank Account

Stay Mobile

Select

No

Silver

No

Gold

No

Platinum

No

Premier

✔

Packaged Bank Account

AA Accident Management

Select

✔

Silver

✔

Gold

✔

Platinum

✔

Premier

✔

Existing customers

Useful phone numbers

Lost or stolen cards

0800 096 9779

(+44 1702 278 270 from outside the UK)

Contact us

0345 300 0000

(+44 1733 347 007 from outside the UK)

These lines are available 24/7.

Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.

Financial Services Compensation Scheme

FSCS

Free banking services

Useful links

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.