If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

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    Next steps

    Find out if I can apply

    Now you’ve seen our current deals available, you might want to quickly check if you’re eligible to apply for additional borrowing. Just use our online checker.

    • It takes less than a minute.
    • All you need is your mortgage account number.
    Check I can apply

    Continue your application

    The first step is to apply for an Agreement in Principle. This will let you know how much additional borrowing we will lend you.

    • It takes about 15 minutes
    • It won't impact your credit rating

    Once you have an Agreement in Principle you will then be able to complete your full application online (subject to eligibility), in branch or over the phone.

    Start now

    Does your mortgage account number start with 50?

    If your mortgage account number starts with 50, you can’t currently complete our online Agreement in Principle.

    Call us on 0345 122 1337. Mon-Fri 9am -8pm Sat 9am-4pm.

    Find out about booking a branch appointment

    You could lose your home if you don’t keep up your mortgage repayments