The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

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    Next steps

    Find out if I can apply

    Now you’ve seen our current deals available, you might want to quickly check if you’re eligible to apply for additional borrowing. Just use our online checker.

    • It takes less than a minute.
    • All you need is your mortgage account number.
    Check I can apply

    Continue your application

    The first step is to apply for an Agreement in Principle. This will let you know how much additional borrowing we will lend you.

    • It takes about 15 minutes
    • It won't impact your credit rating

    Once you have an Agreement in Principle you will then be able to complete your full application online (subject to eligibility), in branch or over the phone.

    Start now

    Does your mortgage account number start with 50?

    If your mortgage account number starts with 50, you can’t currently complete our online Agreement in Principle.

    Call us on 0800 783 3534Call 0800 783 3534  Mon-Fri 8am - 8pm Sat 9am - 2pm.

    Alternatively, you can come into branch – you’ll need to book an appointment beforehand.

     

    You could lose your home if you don’t keep up your mortgage repayments