1. What is changing?
A fresh new look and simpler navigation will make it easier to find the things you do most often and discover features you may not have used before.
You will also notice larger buttons that make Internet Banking simpler to use on a touch screen device.
You can make quick transfers between your accounts and pay existing recipients, all from your Internet Banking homepage.
2. Why the change?
We are always looking for ways to improve your Internet Banking experience.
With the increasing popularity of touch screen devices and a growing list of new Internet Banking functions, the time is right to refresh the design.
Internet Banking is based on feedback from our customers, we’re always keen to hear what you think. If you have a comment or question look for the feedback button at the top of the new Internet Banking homepage.
3. When is the change happening?
We are giving all customers plenty of notice of the change followed by a period where you can be one of the first to move to the new design.
All customers will be moved over to the new design in the weeks following the launch. We will let you know when this has happened.
4. What does it look like?
Take a look at our changes at a glance and watch the video to get a first look at the new look Internet Banking.
When you log onto new look Internet Banking you’ll see a short tour to help you find your way around.
5. What will stay the same?
The design of Internet Banking is changing, but:
- Your personal log on details will stay the same
- You will recognise your accounts in a familiar place on the homepage
- You will still be protected by the latest security measures
- You will carry out your day-to-day banking tasks in a familiar way.
6. Will the changes affect how I log on?
The design of the log on page will change, but your personal log on details will not be affected.
7. Is the app changing?
No, these changes won’t affect our latest Android and iPhone Mobile Banking apps.
8. Will these changes affect Business Internet Banking?
We are working on a similar change for Business Internet Banking. If you use this service we will let you know nearer to launch. In the meantime please continue to use Business Internet Banking in the same way you do now.
9. Where can I get help?
Once you have moved over to the new design, you will have access to tutorials and other support material to help you find your way around.
If you are having problems you can always contact us.