The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Internet fraud protection

Keep safe when shopping online with your Lloyds Bank credit card

Safe shopping online

Shopping safely on the internet can be challenging, even to experienced online shoppers. To address any concerns you might have about purchasing items on the internet, we’ve put together some helpful tips to guide you through your online shopping experience and ensure that it is both safe and secure.

  • With Lloyds Bank you have the confidence that shopping on the internet is as safe and easy as shopping on the high street. You can help ensure this with a few simple things to remember.

    Before you buy online, make sure the site you are on is reputable and that the site is secure before entering any payment details. If you’d like some help to guide you through your online shopping experience, take a look at our tips for using a credit card onlineour tips for using a credit card online.

    Whenever you buy goods or services online with participating retailers, Lloyds Bank ClickSafe®Lloyds Bank ClickSafe® will give you extra protection against card crime.

    Whenever you use your Lloyds Bank credit or debit card to shop online, make sure:

    • you take reasonable measures to protect your card,
    • the card number is not being used by someone who has these details with the consent of either yourself or any additional cardholder,
    • you or any additional cardholders don’t allow anybody to access your account or your PIN (Personal Identification Number).

    We want you to know you're in safe hands when you shop online with your Lloyds Bank credit or debit card.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.