Go paper-free
Amend paper-free preferences for your statements and correspondence.
Report fraud
Let us know if you think you’ve been scammed
- It's safe and simple for debit card customers to report fraud in our Mobile Banking app.
- If you've got a credit card or need to report Internet Banking fraud, please call us.
- Once you've sent a claim, we'll keep you up to date on your case.
Lloyds Bank will never ask you to:
- Tell us your account details.
- Share your Personal Security Number.
- Tell us your PIN code or card expiry date.
- Move money to another account.
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You need to tell us if someone:
- knows your credit card PIN
- has used your credit card without your approval.
Call us anytime on 0345 606 2172 or +44 1702 278 272 from outside the UK.
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You need to tell us if:
- money has been taken from your account
- you’re worried a payment you’ve made is fraudulent.
Or someone:
- knows or has asked you for your Internet Banking password or memorable information
- has used your Internet Banking account without your approval
- has made you move their money into your account.
Call us anytime on 0800 917 7017 or +44 2074 812 614 from outside the UK.
You need to tell us if someone:
- knows your debit card PIN
- has used your debit card without your approval.
- Log onto our app and find the payment you want to question.
- Select Help with this transaction followed by View your options.
- Read our guide on identifying a transaction and if these don't help select Report this transaction.
- This will then direct you through the steps of raising the fraud in our app.
If we can’t process your claim in our app, we’ll tell you how to contact us.
Getting started online
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You can call us if you're not registered for online banking. If you prefer to bank in person, there’s a range of services in your local area.
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Get help from Action Fraud
You can report a crime or get general advice from Action Fraud. They also help banks and other companies combat fraud.
