Paper-free statements and correspondence
You can do this online
- Get your statements and communications in the app or online banking.
- View all your documents in one place and download them anytime.
- Choose which accounts and which documents you go paper-free for.
Steps to take
We'll guide you through it.
(1 min 34 secs)
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- Log in and select the Profile and settings icon in the top right of the home screen.
- Select the ‘Settings’ tab and choose ‘Paper-free preferences’.
- Choose your paper-free options for each listed account.
To see how to do this, watch our video (1 min 33 secs).
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- Log in and select your account from the homepage. Choose ‘Account information’.
- Select ’Paperless settings’.
- Select ’Manage paperless settings’, then choose your paperless options for each listed account.
Let’s look at the details
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Your Digital Inbox is where you’ll find your paper-free documents. You can also find statements for your current accounts and savings accounts in here.
For credit card and personal loans statements, we’ll send your statement to your account statement page.
If you choose to go paper-free, we’ll stop sending your statements and some documents by post. Instead, we’ll send you an email when you receive a new item. This will let you know that you should check your Digital Inbox or account statement page.
The online version of these documents will look exactly the same as what you would receive in the post.
We’ll never change any documents after we’ve sent them to you. They can't be deleted as we want you to have access to them whenever you need them. You will be able to move them to the Archive.
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Current accounts
We'll send these documents in PDF format to your Digital Inbox.
- Statement of fees.
- Annual interest summaries.
- Changes to overdraft agreements.
- Other letters about any overdraft you may have.
- Historical fees and interest rate documents.
- Changes to your account terms and conditions.
If you have chosen to receive statements in the post, we'll still send historical fees and interest rate documents to you that way.
Savings accounts
We'll send the following documents in PDF format to your Digital Inbox.
- Annual summaries.
- Annual interest summaries.
- Historical fees and interest rate documents.
- Changes to your account terms and conditions.
If you have chosen to receive statements in the post, we'll still send historical fees and interest rate documents to you that way.
Personal loans
If you choose paper-free statements, we'll send your annual statement as a PDF document. You can find this in your personal account area.
We'll send Notices of Sums in Arrears online to your Digital Inbox.
Credit cards
If you choose paper-free statements, we'll send these as PDF documents. You can find these in your personal account area. We'll also send most documents we'd normally include as part of your paper statements.
For example:
- Notices of Variation.
- Notices of Default Sums.
- Notices of Sums in Arrears.
- Larger Notices of Variation.
- Updates to charges and fees.
- Certain other letters about your account.
We'll send some documents by post. These include annual statements or any arrears notices.
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Yes. These are free for savings account and bank account customers. The first copy of your loan statement is free for paper-free customers.
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You’ll continue to receive your statements and correspondence in the post.
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Your midata file is a 12-month transaction history of your personal current account. You can use it to help choose new products and services through comparison websites. You can download it in online banking.
- Log in to online banking and select ’More Actions’ next to your current account.
- Expand ’Account Services’ and select ’Midata Export’.
- Read through the information and choose which account from the dropdown.
- Select ’Start download’. That’s it, your midata file will now download.
Always check that any third-party websites are genuine. Avoid using midata files on shared or public computers.
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