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Our insurance services are rated excellent on Trustpilot.
February 2025.

Our insurance services are rated excellent on Trustpilot.
February 2024.

Features and benefits

No hidden costs

We won't charge an admin fee if you add or remove cover from your policy.

Manage your policy online

It’s easy to manage your policy online. You can claim, renew and pay. Log on to the app or Internet Banking if you’re registered, to make managing your policy even easier.

Choose your own excess

Pay your chosen excess towards most claims – a higher excess could mean you’ll pay less for your cover.

Here when you need us

Make claims easily online or by phone. Our out of hours emergency claims helpline is available for urgent support.

Specialist support

We have Personal Claims Consultants ready to help, if we think you need extra support with a claim. They can help you take the stress out of organising everything.

Three levels of cover: Bronze, Silver and Gold

Our policy documents tell you more about what we do and don't cover. Keep in mind that with all of our cover, there are terms, limits and exclusions. 

Read our policy document (PDF 1MB) and policy limits (PDF, 98KB) for more about these.

 

  • Buildings Insurance

    This covers the structure of your home and its outbuildings, including your roof, walls, windows and ceilings. It also includes permanent fixtures like fitted kitchens and bathrooms. And this covers damage caused by things like fire, flood and storm, as well as subsidence and vandalism.

    Cover

    Bronze

    Silver

    Gold

    Cover

    Buildings

    Bronze

    Full rebuild cost

    Silver

    Full rebuild cost

    Gold

    Full rebuild cost

    Cover

    Accidental damage

    Bronze

    Not available

    Silver

    Full rebuild cost

    Gold

    Full rebuild cost

    Cover

    Plants in the garden

    Bronze

    £1,000

    Silver

    £1,000

    Gold

    £1,000

    Cover

    Tracing and accessing a leak

    Bronze

    £5,000

    Silver

    £5,000

    Gold

    £5,000

    Cover

    Blocked drains

    Bronze

    £1,000

    Silver

    £1,000

    Gold

    £1,000

    Cover

    If you need somewhere else to stay (if you live at the property)

    Bronze

    £100,000

    Silver

    £100,000

    Gold

    £100,000

    Cover

    Loss of rent (if you're a landlord)

    Bronze

    £100,000

    Silver

    Not available

    Gold

    Not available

    Cover

    Home owner's legal responsibility

    Bronze

    £2,000,000

    Silver

    £2,000,000

    Gold

    £2,000,000

    Cover

    Damage by emergency services

    Bronze

    Full rebuild cost except trees, plants and shrubs where the limit is £1,000

    Silver

    Full rebuild cost except trees, plants and shrubs where the limit is £1,000

    Gold

    Full rebuild cost except trees, plants and shrubs where the limit is £1,000

    Contents Insurance

    This covers the things in your home you would pack up with you if you moved. These can include things like furniture, clothing, electronic goods, carpets and curtains. Cover is for damage or loss caused by things like fire, flood, storm and theft. Except for those limits marked *, the following are part of your overall contents cover limit, not in addition to it.

    Cover    

    Bronze

    Silver

    Gold

    Cover    

    Contents

    Bronze

    £50,000

    Silver

    £100,000

    Gold

    £250,000

    Cover    

    Accidental damage

    Bronze

    Not available

    Silver

    £100,000

    Gold

    £250,000

    Cover    

    Damage to frozen food

    Bronze

    £500

    Silver

    £500

    Gold

    £500

    Cover    

    Visitors’ belongings

    Bronze

    £500

    Silver

    £500

    Gold

    £500

    Cover    

    If you need somewhere else to stay

    Bronze

    £25,000*

    Silver

    £25,000*

    Gold

    £25,000*

    Cover    

    Money

    Bronze

    £500

    Silver

    £500

    Gold

    £500

    Cover    

    Documents

    Bronze

    £2,500

    Silver

    £2,500

    Gold

    £2,500

    Cover    

    Contents in outbuildings

    Bronze

    £5,000

    Silver

    £5,000

    Gold

    £5,000

    Cover    

    Contents in the open

    Bronze

    £1,000

    Silver

    £1,000

    Gold

    £1,000

    Cover    

    Trees and plants

    Bronze

    £1,000

    Silver

    £1,000

    Gold

    £1,000

    Cover    

    Metered water

    Bronze

    £1,000

    Silver

    £1,000

    Gold

    £1,000

    Cover    

    Personal legal responsibility

    Bronze

    £2,000,000*

    Silver

    £2,000,000*

    Gold

    £2,000,000*

    Cover    

    Employer’s responsibility for domestic staff

    Bronze

    £10,000,000*

    Silver

    £10,000,000*

    Gold

    £10,000,000*

    Cover    

    Protection for tenants

    Bronze

    £10,000*

    Silver

    £10,000*

    Gold

    £10,000*

    Cover    

    Tenant’s home improvements

    Bronze

    £5,000*

    Silver

    £5,000*

    Gold

    £5,000*

    Cover    

    Damage by emergency services

    Bronze

    Contents sum insured except trees, plants and shrubs where the limit is £1,000

    Silver

    Contents sum insured except trees, plants and shrubs where the limit is £1,000

    Gold

    Contents sum insured except trees, plants and shrubs where the limit is £1,000

    Specified items cover

    We need to know about items worth more than £2,000 each. For example, items such as laptops, TVs, jewellery or bikes. You don’t need to tell us about home appliances, and furniture that isn’t antique.

    You can choose to cover any specified items in the home, or both in and away from the home.

    There’s a £40,000 limit for each specified item and a £100,000 limit in total. 

Additional features and optional extras

The level of cover you need is individual to you. Here you can see what's included with our Bronze, Silver and Gold levels and what optional cover you can add to meet your needs.
 

  • Covers you for accidental damage to your home and the things in it.

    So, if a football smashes your window or a drink spills on your carpet, you’re covered. We’ll pay to repair the damage or replace your things.

  • Protects the things you have with you when you leave the house, like your phone, jewellery or bike. If you have any specified items, you can also choose to cover these away from home.

    You’re covered if they’re lost or stolen, or accidentally damaged if you have this cover.  It also includes cover for students’ contents while they’re temporarily living away from home to study.

    Cover

    Bronze

    Silver

    Gold

    Cover

    Items lost or stolen away from home

    Bronze

    Choose from £1,000 to £25,000

    Silver

    Choose from £1,000 to £25,000

    Gold

    Choose from £1,000 to £25,000

    Cover

    Including accidental damage cover

    Bronze

    Not available

    Silver

    Included up to your chosen limit for Away from home cover.

    Gold

    Included up to your chosen limit for Away from home cover.

    Cover

    Including students' contents

    Bronze

    Up to £5,000, or your chosen limit for Away from home cover if it's less.

    Silver

    Up to £5,000, or your chosen limit for Away from home cover if it's less.

    Gold

    Up to £5,000, or your chosen limit for Away from home cover if it's less.

  • This provides cover up to £50,000 in case you need legal support from an expert. You also have access to a 24/7 helpline for legal advice. And you're covered for things like contract, employment and neighbour disputes, as well as personal injury and clinical negligence.

    Administered by Arc Legal Assistance Limited, and underwritten by Royal & Sun Alliance Insurance Ltd.

    Cover

    Bronze

    Silver

    Gold

    Cover

    Legal expenses

    Bronze

    Not available

    Silver

    £50,000

    Gold

    £50,000

  • This covers you for emergency repairs, which wouldn't normally be covered by your home insurance. With a 24/7 helpline, if your boiler breaks down or your power fails, you can get help fast. It pays for repairs up to £1,000 a time. And there's no excess to pay.

    Underwritten by AWP P&C SA and administered by AWP Assistance UK Ltd trading as Allianz Assistance.

    Cover

    Bronze

    Silver

    Gold

    Cover

    Home emergency

    Bronze

    £1,000

    Silver

    £1,000

    Gold

    £1,000

    You’re covered for emergency repairs, including call-out costs, work and new parts. Call the 24-hour emergency helpline and an approved tradesperson will come out and take action to resolve the emergency. This includes emergency repairs to your heating, plumbing and electrics, roofing, windows, doors and locks to secure your home.

 

To read more on what’s covered and what isn’t, read our policy booklet [PDF 1MB].

Why choose Lloyds home insurance?

Get peace of mind when you take out Home Insurance with us.

Here's the level of service you can expect:

  • UK-based call centres.
  • 24hr emergency helpline.
  • Personal Claims Consultants, who will come to you if we think you need help with a claim.
  • Get same day claims payments into your Lloyds current account.
  • Our managed claims service can organise most repairs to your home; we’ll get trusted tradespeople to carry out work.

Useful information to have to hand

Before you start, make sure you have the following information to hand:

  • Details of any home insurance claim made in the last three years by you or anyone living with you.
  • When you would like your policy to start.

Get a Home Insurance Select quote

Choose to spread the cost and pay monthly with no extra charges.

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Important legal information

Lloyds and Lloyds Bank are trading names of Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.