Frequently asked questions

Read some of our frequently asked questions about sending or receiving money outside the UK or in a foreign currency.

Sending money from outside the UK or in a foreign currency

  • We do not charge our fee for sending payments in euro. Our fee for all other payments is £9.50**. If you share the charges for sending money outside the UK or in a foreign currency with the recipient, you will only pay our fee and the recipient will pay their bank’s fees and any agent bank charges that apply.

    Since leaving the EU, agent bank charges may also now apply to the following payments:

    • to EEA countries (in pounds or EEA currencies), and
    • within the UK in an EEA currency.

    For the full amount to be received by the recipient’s bank, you may be able to choose to pay both our fee and all agent bank charges. As we explain in the ‘Our fees’ section you can only request do this for some types of payments made through our branches and telephone banking.

    If you choose to pay both our fee and all agent bank charges, you will pay our fee and the Correspondent Bank Fee that replaces all agent bank charges. The recipient bank may still charge its customer a fee but we cannot provide information about such a fee. The amount of the Correspondent Bank Fee depends on the location of the recipient bank:

    Zone

    Correspondent Bank Fee

    Zone

    Zone 1 (USA, Canada and Europe (non-EEA))

    Correspondent Bank Fee

    £12

    Zone

    Zone 2 (Rest of the world)

    Correspondent Bank Fee

    £20

    **This fee will not apply to payments sent in pounds from our Basic Account or to payments from an account held with Lloyds Bank Corporate Markets plc. This fee will not apply to payments sent in any currency other than pounds from a Mayfair Private Banking Service account.

  • You can use the online payment calculator to see our standard exchange rate, which may change depending on how much you send.

    If you key in an amount without selecting or keying in a new recipient, you will only receive a payment illustration and not the actual exchange rate the payment will be sent at.

    If you select or key in a new recipient first, you can continue your payment with the exchange rate displayed.

    Before your payment is confirmed online though, the final payment details and exchange rate will always be shown.

    Learn about how our standard exchange rate is calculated

  • There are some circumstances when you can choose to pay both our fee and all agent bank charges.

    The recipient bank may still charge its customer a fee but we cannot provide information about such a fee.

    More details about our fee for sending money outside the UK or in a foreign currency can be found in the ‘Our fees’ section.

  • Money will only be taken from your account once we have processed your payment.

    Payments made before 3pm on a business day will be debited that same day. For payments made on or after 3pm on a business day, or at any time on a non-business day, your account will be debited on the next business day.

  • Please call the International Helpdesk on 0345 300 0101 as soon as possible, Monday-Friday, 8.30am-5pm. We can talk you through the options that you have. Please be aware that additional fees may apply.

  • You can make a payment 24 hours a day, 7 days a week, but it will only be processed during normal banking hours.

    Money will only be taken from your account once we have processed your payment.

    Payments made before 3pm on a business day will be debited that same day. For payments made on or after 3pm on a business day, or at any time on a non-business day, your account will be debited on the next business day.

  • Sorry, you can’t change or cancel your payment transaction request online. Please call the International Helpdesk on 0345 300 0101 as soon as possible, Monday-Friday, 8.30am-5pm.

    We can’t guarantee that we’ll be able to change or cancel the transaction. If we are able to change or cancel it for you, you may lose money through the differences in exchange rates.

Ready to send money outside the UK or in a foreign currency?

Log on to make a payment

Receiving money from outside the UK or in a foreign currency

Expecting to receive money from outside the UK or in a foreign currency?

More about receiving a payment

Need more help or information?

If you need any help or more information, please call the International Helpdesk on 0345 300 0101, Monday-Friday, 8.30am-5pm. You can also visit your nearest branch.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.