Locate payments

It can be hard to keep on top of what you’ve spent, let alone where you’ve spent it. If you don’t recognise a chip and PIN or contactless debit card transaction on your statement, you can see the location details through your Mobile Banking app or Internet Banking. This might also include a map pinpointing the place where it was made, helping you to take the guesswork out of your spending.

Take a look at our guide to see how to view the location details of a payment using Internet Banking and our Mobile Banking app.

How to locate your payments

1. Choose account

Log in and select the account you want to view.

2. Select transaction

Select the transaction you want to check.

3. View location details

See the payment details and location.

Important legal information

Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.

Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

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