Paper-free statements

What is paper-free?

Paper-free is a way to receive your statements and letters through Internet Banking. It's a secure way to cut down on your paperwork. It also makes it easy to find all the information you need in one place, whenever you want it. You can save or print a copy too. This service is available for most credit cards, personal loans, current accounts and savings accounts.

If you don't choose to go paper-free, we'll keep sending you paper copies. You can still see the last seven years of your current account transactions online.

You can also order a paper copy to be sent through the post. This is done using ‘Statement Options’ on the Statements page. 

The first copy is free for most paper-free customers. For credit card customers there is a charge.

How to switch to paper-free statements

Step 1

Select your account from the homepage and click 'Account information'.

Step 2

Select 'Paperless settings'.

Step 3

Select 'Manage paperless settings' then choose your paperless options for each listed account.

Some accounts aren’t eligible to go paper-free

Frequently asked questions

  • Your statements are in PDF format. This makes them easy to save and print.

    •For your current accounts and savings accounts, check your Digital Inbox. You can find this through Internet Banking homepage.

    •For credit card and personal loan accounts, go to your account statement page.

  • Current accounts and savings accounts

    If your statement is dated January 2018 or later it will be in PDF format. This means you can view, download and print a copy of it. You can find these in your Digital Inbox. To access this go to the Internet Banking homepage.

    You can also download your transactions for the last seven years via ‘Statement Options’ on the Statements page.

     

    Credit cards

    You can view your statements back to November 2012.

     

    Personal loans

    You can view your statements back to April 2014.

  • Your Digital Inbox is where you’ll find your paper-free documents. You can also find statements for your current accounts and savings accounts in here.

    For credit card and personal loans statements, we’ll send your statement to your account statement page.

    If you choose to go paper-free, we’ll stop sending your statements and some documents by post. Instead, we’ll send you an email when you receive a new item. This will let you know that you should check your Digital Inbox or account statement page.

    The online version of these documents will look exactly the same as what you would receive in the post.

    We’ll never change any documents after we’ve sent them to you. They can't be deleted as we want you to have access to them whenever you need them. You will be able to move them to the Archive.

  • For current accounts or savings accounts you can find your statements in your Digital Inbox. You can access this by going to the Internet Banking homepage.

    You can also view your transactions from your statement page in Internet Banking. If you want to do this, use the ‘Statement Options’ menu at the top of the page.

    For credit cards and personal loans we’ll send your statement to your account statement page.

    You can see your statement at any time by logging on to Internet Banking. You can also use the search function to view, save or print your statements.

    Your statements are held in PDF format.

  • For other documents, such as letters, you can find these in your Digital Inbox. You can reach this via the Internet Banking homepage. These documents will be in PDF format. This means you can save and print them.

  • Current accounts

    We'll send these documents in PDF format to your Digital Inbox.

    • Statement of fees.
    • Annual interest summaries.
    • Changes to overdraft agreements.
    • Other letters about any overdraft you may have.
    • Historical fees and interest rate documents.
    • Changes to your account terms and conditions.

    If you have chosen to receive statements in the post, we'll still send historical fees and interest rate documents to you that way.

    Savings accounts

    We'll send the following documents in PDF format to your Digital Inbox.

    • Annual summaries.
    • Annual interest summaries.
    • Historical fees and interest rate documents.
    • Changes to your account terms and conditions.

    If you have chosen to receive statements in the post, we'll still send historical fees and interest rate documents to you that way.

    Personal loans

    If you choose paper-free statements, we'll send your annual statement as a PDF document. You can find this in your personal account area.

    We'll send Notices of Sums in Arrears online to your Digital Inbox.

    Credit cards

    If you choose paper-free statements, we'll send these as PDF documents. You can find these in your personal account area. We'll also send most documents we'd normally include as part of your paper statements.

    For example:

    • Notices of Variation.
    • Notices of Default Sums.
    • Notices of Sums in Arrears.
    • Larger Notices of Variation.
    • Updates to charges and fees.
    • Certain other letters about your account.

    We'll send some documents by post. These include annual statements or any arrears notices.

Important legal information

Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.

Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

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