Help and support

Looking for travel help? Our quick links and useful information will point you in the right direction.

Going abroad soon? You no longer need to tell us

You no longer have to tell us when you are travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on your accounts meaning you can relax when you are away making going abroad stress free.

Before going abroad

Have an enjoyable trip!

Report your card as lost or stolen

If your debit or credit card is lost or stolen, you can  report this and request a replacement through Internet Banking

Log on to Internet Banking

Or you can call us on  +44 1702 278270 (lines open 24 hours a day, 7 days a week). 

Useful numbers

Card declined abroad

+44 1733 347 007

Emergency cash 

+44 1702 278 274

These lines are available 24/7.

Travel emergencies

Lost your card or experiencing difficulties abroad? Lloyds Bank is by your side.

If your Lloyds Bank credit or debit card has been lost or stolen you should report it immediately.

Getting help abroad

Travel top tips

Our travel top tips will help you plan for your next trip abroad and may save you money.

Read our travel top tipsRead our travel top tips

Using cards outside the UK

If you are using your Lloyds Bank debit or credit card outside the UK, make sure you are aware of our rates and charges.

More about rates and charges

Using debit cards outside the UK

Using credit cards outside the UK

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).