Alerts help you manage your money and avoid charges by reminding you when you need to pay cleared funds into your account. They can also help you avoid going into an unarranged overdraft. You will be automatically enrolled into our updated alerts service if we have an up to date mobile number for you. You can check the number we have for you - or provide one - through Internet Banking, in a branch, or by calling us on 0345 300 0000. (+44 1733 347 007 from outside the UK).
To help you minimise charges we’ll let you know by text when:
- You're about to use or you've started using your arranged overdraft.
- We’ve started to charge you for using an arranged overdraft.
To stop these alerts, text STOPA to 61112 or to opt back in, text STARTA to the same number.
To help you manage your balance we’ll let you know by text when:
- You need to pay money into the account to cover a standing order.
- We refuse a payment.
- You’re about to use or have started using an unarranged overdraft.
To stop these alerts, text STOPU to 61112 or to opt back in, text STARTU to the same number.
Opting in and out of these alerts is free from a UK mobile number. You can stop all overdraft alerts by texting STOP to 61112 or to opt back in, text START to the same number. Stopping alerts may mean you incur avoidable costs. Your preference to opt in or out of alerts will be applied to all your accounts.
If you have a Youth / Islamic / Basic account, we will only send you unarranged overdraft alerts.
We will also send you text alerts when:
- When we are asked to change your phone number
- When you set up a new person or company to receive a payment or
- When we need to speak to you before we make a payment.
- When we suspect any fraud related activity
You cannot stop these alerts.
You can receive mobile alerts abroad, but please check with your service provider for any charges you may incur. If you have an international number registered with us, you may be charged when using the opt-out service.
If you opt-out you may miss important messages about your account so make sure you keep track of your balance and regularly check your statements through Mobile, Internet or Telephone Banking.
Banking with us is even better with the app
You can also use our Mobile Banking app to keep track of what's going in and coming out of your account at any time, including checking your balance and pending transactions. It's secure, convenient and free.
Order a replacement cheque book or a paying-in book from your mobile. It’s faster and easier than visiting a branch, and will only be charged at your standard network rate.
You don’t need to register for text alerts to place an Order Request. Follow the instructions below and we’ll send you a message back to let you know we’ve received it.
- Send a text to 61119
- Include these details:
- To order a cheque book: CHQ (space) your 6-digit sort code (space) your 8-digit account number. For example: ‘CHQ 123456 12345678’.
- To order a paying-in book: PIB (space) your 6-digit sort code (space) your 8-digit account number. For example: ‘PIB 123456 12345678’.
If we have any questions about your order we’ll send you a message asking you to resend the details.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).
We don’t charge you for Mobile Banking but your mobile operator may charge for some services, please check with them. Mobile alerts are sent throughout the day, 7 days a week including Bank Holidays. This is a free service for all eligible current account customers.
*Not all PhoneBank services are available 24 hours a day, 7 days a week. Please speak to an advisor for more information.