The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

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    Change Your Personal Details

    All the information you need to change your name, address or telephone number.

    Change your name

    For security reasons, changing your name cannot be completed online.

    Drop into your local branch taking the appropriate acceptable evidence with you as detailed below:

    For divorce situations:

    • Divorce Papers or Decree Absolute AND a Marriage Certificate, Birth Certificate or Deed Poll/copy of entry in the Register of Corrections (Scotland only).

    For other situations:

    • Deed Poll (not available in Scotland)
    • Marriage Certificate/Civil Partnership registration document
    • Statutory Declaration
    • Copy of entry in Registry of Corrections (Scotland only)
    • Amended birth certificate issued by Registrar General, Edinburgh (Scotland only)
    • Adoption Certificate.

    If you have accounts or other products or services with one or more of the following parts of Lloyds Banking Group or companies, we will inform them of your new details: Lloyds Bank Credit Cards, Lloyds Bank Insurance, Lloyds Bank Private Banking. If Lloyds Bank Insurance has arranged a policy for you through a separate insurance company you will still need to contact that company directly, as your failure to do so could affect your insurance cover.

    Change your address

    Our Mobile Banking app is the easiest way to change your address. It’s quick, time-saving and can be done in just a few simple steps.

    First you’ll need to log on to the app. Then click the menu icon, go to ‘Settings and Info’ and ‘Your personal details’. Select your address and then follow the on-screen commands.

    Find out how to download the app and register your device. Terms and conditions apply.

    If you are moving abroad, the change is for a child’s account, or you need letters sent to more than one address, please visit your local branch.

    Other ways to change your address

    You can drop into one of our branches. Or if you're registered with PhoneBank call us on 0345 300 0000 (+44 1733 347 007 from outside the UK). If you’re hard of hearing or have a speech impairment, you can contact us using Textphone on 0345 300 2281 (+44 1733 347 500 from outside the UK).

    You can also write to us at:

    Lloyds Bank
    Box 1
    BX1 1LT

    Please quote the following reference number: P1COA. We will also need your:

    • Name
    • old address
    • new address
    • product account or policy number
    • date of birth
    • phone number or email address
    • signature.

    For accounts or other products or services with one or more of these Lloyds Banking Group companies: Halifax, Bank of Scotland, MBNA or Lloyds Bank Private Banking - we will update them with your new address.

    For any insurance set up by us, please contact your provider to update them with your new address. It could affect your policy if you don’t.

    Add or change your telephone number

    It's important that we have your telephone number. Your phone will provide an extra layer of security when shopping and banking online.

    How to add or change your number:

    Via the app

    • Log on to our Mobile Banking app
    • Select ‘More’
    • Select your name
    • Under 'Your contact details', select the telephone number area
    • From here, you can add and update your telephone numbers

    Via Internet Banking

    • Log on to Internet Banking
    • Select ‘Your profile’
    • Select 'Change your contact details‘
    • Select ‘Change your phone number’
    • From here, you can add and update your telephone numbers

    Other ways

    Call us on 0345 300 0000 (+44 1733 347 007 from outside the UK) or drop into one of our branches.

    Important legal information

    Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

    Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

    Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.