Mortgage support
Worried about paying your mortgage? We have various ways that we can help you.
Free independent help and advice
It can feel lonely when you’re worrying about money. So, it’s good to know that there’s someone you can talk to. These organisations, and your government can offer you free help, support and guidance.
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Help with understanding your income and if there is any other support you may be eligible for such as government benefits and grants.
![Turn2Us Logo.]()
Turn2Us - Financial support charity
- Understand your eligibility for benefits and grants that you weren't aware of. Turn2Us can help you search for these to support with the cost of living
- Online benefits calculator
- Speak to an adviser in your local area
Call: 0808 802 2000
Lines open Mon-Fri 9am-5pm
![Citizens Advice logo.]()
Help from Citizens Advice
- Free advice on a range of topics, including benefits, debt, housing and consumer rights
- Help with managing your money
- Practical and impartial support online, in person or over the phone
Call: 0800 144 8848 or 0800 702 2020 if you’re in Wales.
Lines open Mon-Fri 9am-5pm
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Organisations can also help with issues beyond financial concerns.
![Shelter logo.]()
Shelter Housing and Homeless Charity
- Housing advice including mortgages, rent and benefits
- Help with money and debts
- Talk to someone online or by phone
![Mental Health and Money Advice logo.]()
Mental Health and Money Advice
- Clear, practical advice and support for people experiencing mental health and money worries
- Specialist knowledge of benefits, managing money and mental health care
- Award-winning UK-wide online advice service
![MoneyHelper logo.]()
Guidance from MoneyHelper
- Government-backed with advice on benefits, tax, pensions, homes and savings
- Money calculators, helpful articles and regular updates
- Support available online, over the phone or face-to-face
Call: 0800 138 7777 for money guidance or 0800 011 3797 for pensions guidance.
Lines open Mon-Fri 8am-6pm
![We are digital logo.]()
The Digital Helpline – A service provided by We Are Digital
- Free 1-2-1 digital skills training over the phone
- Topics include; Internet Banking, online food shopping, booking a doctor’s appointment, using a website, staying in touch with friends and family through video calls, and more
Call: 0345 222 0333
Lines open Mon-Fri 9am-5pm
Those who are Deaf and use British Sign Language (BSL) can book a session using BSL SignVideo. Available on Safari, Chrome or Firefox web browsers.
Customers who have hearing loss or a speech impairment can use the service through Relay UK.
![Citizens Advice logo.]()
Help from Citizens Advice
- Free advice on a range of topics, including benefits, debt, housing and consumer rights
- Help with managing your money
- Practical and impartial support online, in person or over the phone
Call: 0800 144 8848 or 0800 702 2020 if you’re in Wales.
Lines open Mon-Fri 9am-5pm
Don’t leave it too late to get help. Charities and organisations offer free advice to help you on your journey back to financial health. Some providers are able to help you set in place agreements with your creditors to help stop or reduce fees and charges and make affordable payments towards your debt.
StepChange Debt Charity
- Free, impartial advice to get your finances back on track
- A wide range of practical debt solutions
- Support online 24/7 or by phone
Call: 0800 138 1111
Lines open Mon-Fri 8am-8pm and Sat 8am-4pm
PayPlan - Free debt advice and support
- Free, confidential debt advice
- A personalised action plan for your money
- Help available online or by phone
Call: 0800 280 2816
Lines open Mon-Fri 8am-8pm and Sat 9am-3pm
Help from Citizens Advice
- Free advice on a range of topics, including benefits, debt, housing and consumer rights
- Help with managing your money
- Practical and impartial support online, in person or over the phone
Call: 0800 144 8848 or 0800 702 2020 if you’re in Wales.
Lines open Mon-Fri 9am-5pm
National Debtline
- Free, confidential debt advice
- Guides, fact sheets, budgeting tools and sample letters
- Advice via phone and online
Call: 0808 808 4000
Lines open Mon-Fri 9am-8pm and Sat 9.30am-1pm
Remember, we’ll never get in touch to ask you to move money to another account, for your banking details or to take control of a computer. The organisations listed on this page won’t do this either.