The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Free independent help and advice

You can get independent and free advice to help you with money worries from many organisations, including:

PayPlan live again logo

PayPlan, Live Again

PayPlan offers free and confidential money advice that can help you to take back control of your finances.

They offer advice by phone, email and live chat making it quick and easy to access the advice you need.

Arrange a call or email back from PayPlan

StepChange Debt Charity

StepChange Debt Charity

StepChange Debt Charity is a registered charity offering free, confidential advice and support to anyone who is worried about debt.

Their free counselling and debt advice can help you get back in control of your money and move forward with your life.

Visit StepChange Debt Charity website

Turn2us logo

Finding things hard? Need somewhere to turn to?

Turn things around with benefits, grants and financial help you can count on.

Visit Turn2us website

The Money Advice Service logo

The Money Advice Service

Set up by the UK government,  MAS offers free and impartial money advice.

It can provide information to help you decide the best way to take things forward and keep your payments on track.

It also suggest organisations which provide debt management services or providers who can help you keep on top of your money.

Visit The Money Advice Service website

Citizens Advice logo

Citizens Advice

Citizens Advice provides free, confidential, impartial information and advice on a wide range of debt and benefits issues face to face.

Check your local phone book or Yellow Pages for your nearest Citizens Advice.

Visit the Citizens Advice website

National Debtline: Advice you can Trust logo

National Debtline

National Debtline gives free debt advice by phone and online to people across the UK.

Visit National Debtline website

Relate are the leading relationship support charity, providing expert guidance and support to help people deal with relationship issues caused by money worries.

For help and support talking to your family visit Relate for further information.

Visit Relate website