Mortgage support
Worried about paying your mortgage? We have various ways that we can help you.
It can feel lonely when you’re worrying about money. So, it’s good to know that there’s someone you can talk to. These organisations, and your government can offer you free help, support and guidance.
Help with understanding your income and if there is any other support you may be eligible for such as government benefits and grants.
Call: 0808 802 2000
Lines open Mon-Fri 9am-5pm
Call: 0800 144 8848 or 0800 702 2020 if you’re in Wales.
Lines open Mon-Fri 9am-5pm
Organisations can also help with issues beyond financial concerns.
Call: 0800 138 7777 for money guidance or 0800 011 3797 for pensions guidance.
Lines open Mon-Fri 8am-6pm
Call: 0345 222 0333
Lines open Mon-Fri 9am-5pm
Those who are Deaf and use British Sign Language (BSL) can book a session using BSL SignVideo. Available on Safari, Chrome or Firefox web browsers.
Customers who have hearing loss or a speech impairment can use the service through Relay UK.
Call: 0800 144 8848 or 0800 702 2020 if you’re in Wales.
Lines open Mon-Fri 9am-5pm
Don’t leave it too late to get help. Charities and organisations offer free advice to help you on your journey back to financial health. Some providers are able to help you set in place agreements with your creditors to help stop or reduce fees and charges and make affordable payments towards your debt.
Call: 0800 138 1111
Lines open Mon-Fri 8am-8pm and Sat 8am-4pm
Call: 0800 280 2816
Lines open Mon-Fri 8am-8pm and Sat 9am-3pm
Call: 0800 144 8848 or 0800 702 2020 if you’re in Wales.
Lines open Mon-Fri 9am-5pm
Call: 0808 808 4000
Lines open Mon-Fri 9am-8pm and Sat 9.30am-1pm
Remember, we’ll never get in touch to ask you to move money to another account, for your banking details or to take control of a computer. The organisations listed on this page won’t do this either.