You're in safe hands with Lloyds Bank Home Insurance. When it comes to making a home insurance claim we'll keep things simple. Here's our step by step guide on how to make a claim; helping you get back to normal as soon as possible.
Here are some basic steps that you may need to take before you get in contact with us:
To help process your claim, it helps us if you have your Home Insurance policy reference to hand. Double check the first three letters of your policy number (for example HAP). Your policy reference can be found on any letters from us or on your policy schedule.
Please check the reference your policy starts with and call us on:
If you can't find your home insurance policy reference don't worry, we can still help. We'll just need to take a few of your personal details.
All other policies - 0345 3000 110
Lines are open Monday - Friday 8am - 6pm, Saturday 9am - 1pm. Calls will be recorded and may be monitored for training and quality purposes.
We’ll help you through every stage of your home insurance claim. Here's what you can expect from us.
We’ll take the details of your claim:
Please make sure you give us as much detail as possible to help us process your claim. Withholding information about your claim may affect your claim.
We'll ask you for a list of everything that’s been lost or damaged. Keep any damaged goods as we may need to see them. With the exception of freezer food, where a list would be suitable.
We may also ask you for proof of ownership to support your claim, such as:
We're here to help if the worst happens and you need to make a home insurance claim.
Here's what you can expect from us:
We will try and handle your claim as quickly as possible so you can get back to normal.
This is what we'll do:
Limits, terms and exclusions apply.
If you already have our home insurance, here you'll find information about what's covered in your policy, useful phone numbers and what you can do to make sure you've got all the cover you need.
It's important to keep your policy up to date. If your situation changes you may need to update your policy to make sure you have the right level of cover. You can add a wide range of additional cover options to tailor your policy to your requirements. Limits, terms and exclusions apply.
If you'd like more information about our home insurance policies or any of the additional cover options, we're here to help.
You can find answers to some of the most frequently asked questions here.
Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Authorisation can be checked on the Financial Services Register at www.fca.org.ukVisit the Financial Conduct Authority website. Lloyds Bank plc is a member of the Financial Services Compensation Scheme and the Financial Ombudsman Service.
Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065.