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Viewing statements

We're always improving our digital service - take a look at some of the changes.

What is paper-free?

Paper-free is a way to receive electronic statements and/or correspondence for eligible Credit Cards, Current Accounts, Savings Accounts and Personal Loans.

It's the secure and convenient way to cut down on your filing and find the information you need in one central place – to view, print and download whenever you need to.

If you don't choose to go paper-free, you’ll still receive paper copies.

View, download and print your statements safely and securely online, 24/7 (subject to maintenance periods).

Search your Current Account and Savings Account transactions by date, amount or payment type. You can still order paper copies of your Savings Account and Current Account statements in just a few clicks. The first copy of each statement is free for paper-free customers. But for Credit Cards, there's a charge for it.


Printing your statements

It's now even easier to print your online statements:

  • You can view, download and print a copy of your statement in PDF format for your Personal Current Accounts and Savings Accounts from your Digital Inbox.
  • Credit Card and Personal Loan statements are also available in PDF format from your account statement page, allowing you to easily download and print whenever you want.

How far back can I access my online statements?

Personal Current Accounts and Savings Accounts

You can access your account statement in PDF format from your Digital Inbox going back to January 2018.

You can also view your Personal Current Account and Savings Account transactions going back 7 years.

Credit Cards 

You can view your latest statements as well as historical statements back to November 2012. 

Personal Loans

You can view your latest statements as well as historical statements back to April 2014.

Your Digital Inbox

Your Digital Inbox is where you’ll receive electronic versions of your Personal Current Account and Savings Account statement and correspondence, and Personal Loans correspondence that you would normally receive in the post.

For Credit Card and Personal Loans statements, we’ll send your statement to your account statement page.

If you opt into receiving these documents online, we’ll stop sending your statements and some correspondence by post. Instead, we’ll send you an email when you receive a new document  in your Digital Inbox or account statement page.

The online version of these documents will look exactly the same as what you receive in the post.

We’ll never change any documents held in your Internet Banking Digital Inbox or your personal account area after we’ve sent them.

How will I view paper-free statements?

Personal Current Account or Savings Account 

You can view your account statement online at any time by logging on to Internet Banking. Your statement will be displayed as a PDF document in your Digital Inbox, which you can access by going to the Account Overview page.

You can also view your transactions from your statement page by using the ‘Statement Options’ dropdown at the top of the statement page.

You can use your Digital Inbox to view, organise and print selected statements.

Credit Card or Personal Loans

You can view your statement online at any time by logging on to Internet Banking. You can use the online search function to view, download or print your statements.

Your account statements will be displayed as PDF (Portable Document Format) files.

How will I view paper-free correspondence?

Personal Current Accounts/Personal Loans/Savings Accounts

You can view your correspondence online at any time by logging on to Internet Banking. Your correspondence will be displayed as PDF documents in your Digital Inbox, which you reach via the Account Overview page.

You can use your Digital Inbox to view, organise and print selected correspondence.

If I choose paper-free statements or correspondence what other documents will I receive online?

Personal Current Accounts and Savings Accounts statements

We’ll provide your annual summaries, annual interest summaries and historical fees and interest rates documents in PDF format in your Digital Inbox.

Personal Current Accounts and Savings Accounts correspondence

The correspondence we send will include changes to your account terms and conditions, overdraft agreements and other letters about any overdraft you may have.

If you’re paper-free for correspondence only, you’ll receive postal copies of your historical fees and interest rates documents. We’ll provide your annual summaries and annual interest summaries as PDF documents in your Digital Inbox.

Personal Loans statements

If you choose paper-free statements, you’ll receive your annual statements as PDF documents in your personal account area.

Personal Loans correspondence

You’ll receive Notices of Sums in Arrears online as PDF documents in your Digital Inbox.

Credit Card statements

You’ll receive online documents relating to your Credit Card in PDF format in your personal account area, including documents that we normally send as part of your paper statements, such as certain Notices of Variation, Notices of Default Sums, Notices of Sums in Arrears and Annual Statements as part of your electronic statement.

You’ll continue to receive some documents and information by post, such as annual statements or any arrears notices.

Click on ‘view statement’ next to your account name to access all your transactions for the last 7 years (for Personal Current Accounts only, not for Credit Cards, Personal Loans or Savings Accounts).

Bank statement

You can search for specific transactions – for example, a purchase from a shop or a bill payment – up to 7 years old by clicking on ‘Search your statement’. Change the order of your transactions: to see your latest transactions on the top or at the bottom of the page, just click on the green triangle displayed next to the Date field. The order of your transactions will flip.

View upcoming payments screenshot

Click on ‘View pending transactions’ to see card transactions which haven’t been processed yet and uncleared cheques.

Using the tools in the ‘Statement options’ dropdown list, you can print copies of your transactions or export the transaction to a separate data file.

Have your weekly balance sent to your mobile: sign up for free* Text Alerts.

Select ‘View Upcoming Payments’ to see details of Direct Debits, standing orders and future payments due soon.

If you require additional help and support with viewing your transactions, please call us on 0345 606 6529. Lines are open 24/7.

Managing your online and paper preferences is easy. Just log on to your Internet Banking, in the ‘help and support’ section click the ‘show me’ button and then click Manage online and paper preferences(requires you to log on to Internet Banking)  for a step-by-step guide to switch to paperless.

What is midata?

When you bank, shop or pay a bill, the information can form a picture of your spending and shopping habits. midata gives greater access to your personal data and the ability to use it, as it can be helpful when choosing suitable products and services.

A midata file shows your previous 12 months spending and banking history. It does not show any personal information like your name, address or date of birth.

To download a midata file, log on to your Internet Banking and select 'Download midata' under 'Your account tools' on Your accounts.

What can you do with midata?

Uploading your midata file to financial comparison websites helps you make more informed decisions when shopping around for your ideal current account.

Is it safe to use on third-party websites?

You should take the same care when using midata files as you normally would using any sensitive information online. Make sure that your anti-virus software is up to date, avoid using midata files on shared or public computers and always check that any third-party websites are genuine.