Change your address

You can do this in our app

  • Our app is the simplest way to change your address.
  • It can be done in just a few short steps.
  • It gives you an extra layer of security when you shop or bank online.

If you need to update a child account, send mail to more than one address, the new address is outside of the UK or a BFPO address, please call us or visit your local branch.

App screen showing Google map with dropped pin, followed by an address.

Steps to take

We’ll guide you through it.

  1. Log on to our app and select the Profile and settings icon in the top-right corner.
  2. Select Edit next to your address and enter a valid new postcode. Then select your address from the list.
  3. Follow the on-screen commands and you’ll be asked to enter your password to confirm it's you.
  4. The change will take place immediately. You'll see the change next time you log on.

Getting started in our app

Mobile Banking app

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  • Simple and secure log on.
  • Stay up to date with notification.
  • Message us online.

 

More about our app

QR code to download our Mobile Banking app

Mobile Banking app

Join our 8 million app users.

  • Simple and secure log on.
  • Stay up to date with notification.
  • Chat to our Virtual Assistant.

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More about our app

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Further profile & settings help

Update your personal details, manage app notifications or activate Everyday Offers.

Read our guides

Further profile & settings help

Update your personal details, manage app notifications or activate Everyday Offers.

Read our guides