Change your address

How to change your address using your phone or tablet.

Tips when changing your address:

  • Our app is the simplest way to change your address. It’s quick and can be done in just a few short steps.
  • If you need your mail sent to a different address, an address outside the UK or a BFPO address, please visit your local branch or call us.
  • You’ll also need to call us to update a child account.

To change your address using our app

1. Navigate to 'Profile'

Log on to our app and tap the profile icon in the top right hand corner of the app.

2. Update your details

Tap edit next to your address and then follow the on-screen commands. You will be asked to enter your password or use fingerprint or Face ID to confirm it's you.

3. All done

That's it, you've updated your address. The change will take place immediately. You'll see the change next time you log on.

More Profile & settings help

It is easy to make many changes on your phone or in your internet browser.

  • Branch

    You can visit your nearest branch to change your address.


    Phone us on 0345 300 0000 (+44 1733 347 007 from outside the UK). 8am – 8pm, seven days a week.
    Not all Telephone Banking services are available 24 hours a day, seven days a week.

    Write to us

    You can write to us to change your address as well. Please send a letter to:

    Lloyds Bank
    Box 1
    BX1 1LT

    Please quote the following reference number: P1COA. We will also need your:

    • Name
    • Old and new address
    • Product account or policy number
    • Date of birth
    • Phone number or email address
    • Signature

    If you have a product or service with the following parts of the Lloyds Banking Group we'll let them know you've changed your address:

    Bank of Scotland
    Lloyds Bank Private Banking

    For any insurance set up by us, please contact your provider to update them with your new address. It could affect your policy if you don’t.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.


Mobile Banking: Mobile Banking is available to Internet Banking customers. We don’t charge you for Internet Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

Mobile Banking app: Our app is available to Internet Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.