Accessibility and disability

We’re by your side with expert advice, support and guidance to help with your needs.

How we can help

Deaf or hearing loss

Tools and services can make banking easier if you are Deaf or have hearing loss. You can use Signly, SignVideo and Relay UK.

Get hearing support

Blind or partially sighted

Support to help make banking easier if you are blind or partially sighted.

Get sight support

At home or on the go

Useful services and information to help you manage your account from home or while you’re on the go.

Remote banking support Buildings and contents insurance

In branch support

We aim to make our branches accessible for everyone. We’ll work with you to arrange appointments and offer equipment and information that can help.

Support in branch

Mobile banking app

The mobile banking app lets you manage your account without visiting a branch or calling. Explore features that can help you.

App accessibility

Website accessibility

We want our website to work for all customers. Find ways to use it in a way that suits you.

Website accessibility

Support when you need it

  • Mental health conditions can make it harder to manage money, and money worries can affect your mental health. Support is available when you need it.

    Mental health support

  • A serious illness may affect your daily life and finances. For example, you may not be able to work or may have treatment costs to manage.

    The serious illness support team offers guidance on how to reduce the effect your illness has on your finances. Sometimes we can lessen your money worries directly, such as helping with mortgage payment holidays and current account charges. We will need to take your individual circumstances into account to assess whether we can offer this level of support for you.

    Serious illness support

  • There are many situations that could result in you or someone else needing support to manage accounts with us. This could be due to a health condition, loss of mental capacity or planning ahead. We’re here to guide you.

    Someone to manage your affairs

  • You can now let us know which things would make banking that bit easier for you. We’ll then put the changes in place, where we can so you don’t need to tell us again.

    Your support options

  • There may be times when making financial decisions can feel harder, for example because of illness, stress, memory difficulties or fluctuating capacity.

    We offer safeguards that can give you space, support and reassurance whether that’s tools to help you manage your money safely yourself or allowing someone you trust to support you without taking over control.

    Get support from someone you trust

Explore your options

Find tools that can help you use our services in a way that works for you.

British Sign Language (BSL) with Signly

Use Signly to view BSL translations, helping you access information in a way that suits you.

Use Signly

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Message us online

Get answers to your everyday banking questions. Log in to the app or online banking to get in touch.

How to message us

Money worries

If you're struggling with your finances, or worried about the increased cost of living, you're not alone. We can help.

Support with money worries

Stay safe online

Learn how to avoid scams and protect yourself.

How we protect you

Help and guidance

Looking for more support? Use the information and guides in our help centre to find what you need.

Help and guidance

Help and guidance

Looking for more support? Use the information and guides in our help centre to find what you need.

Help and guidance

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.