Blind or partially sighted

Change text size

Learn how to change text size settings in your browser or device to make content easier to read.

Change text size

Accessible formats and online forms

Find out how to get information in a format that works for you and get support when completing online forms.

Accessible formats and online forms

Changing the size of text

You can change the text size on your device or browser to make it easier to read.

Change text size

To change the text size for all other web pages, choose the link for your browser from the list:

You can also visit our website accessibility page for more help and information.

Accessible formats and online forms

Accessible statements and letters

Statements and some letters can be sent in different formats:

  • Braille (Unified English Braille).
  • Large print (Arial font size 20).
  • Audio CD.
  • Coloured paper or different font sizes.

Easy Read guides are also available for current and savings accounts. These use images and simple language to help explain information.

Download the Easy Read guide to use with your statement:

Current account statement Easy Read guide (PDF, 860.8KB)

Credit card statement Easy Read guide (PDF, 3.6MB)

Loans statement easy read guide (PDF, 500KB)

Mortgages easy read guide (PDF, 1.6MB)

 

Large print cheque books

Large print cheque books are also available.

Just let us know in branch or by calling us. You can also update your accessibility options in the 'Profile and settings' menu. Just log in to online banking or use the mobile banking app.

We'll aim to send you everything in the format you choose. If you get something that isn't, give it back to us and we’ll get it transcribed for you.

 

Online forms

Extra guidance is available in our online form to help you complete it. Some forms expire if you don't use them for a while. This helps keep your details safe. A 20 second warning will alert you before this happens. If you miss the warning, you'll lose your progress. In the app, you can set the timeout duration before the app logs you out.

Using your card

There are features to help you use your card more easily and securely.

Accessible / Touch Cards

Cards include features to make them easier to use.

  • Cashpoint® cards have 6 tactile dots.
  • Debit cards have 3 tactile dots.
  • Credit cards include a notch on the edge.
  • Card numbers are larger, clearer and easier to read.

If your current card does not include these features, you can order a replacement card. 

At a Cashpoint

Cashpoint® machines are designed to be easy to use.

  • Raised dots on the keypad help you locate numbers.
  • Audio support (Talking ATMs) is available on some machines.
  • Plug in standard headphones to hear on-screen information.

Some older machines may not support audio, but updates are ongoing.

Making a payment

If you find it difficult to use or remember your PIN, you can:

  • request a chip-and-signature card, just call us or ask in branch for one
  • use a contactless card to buy items up to £100
  • use a smartphone for contactless payments, using Apple Pay or Google Pay.

Trusted Person Card

If you need some support but don’t want to hand over control of your finances, we also offer the Trusted Person Card. This is a debit card linked to your personal current account. You can give it to someone you trust to shop for essentials or withdraw money from a cash machine on your behalf.

Managing your account online or via our mobile banking app

The mobile banking app can help you manage your account in a way that suits you. It has features such as:

  • card freeze - freeze your transactions and limit your account abroad
  • view card details - view your debit card number, expiry date and security code to make online purchases without the need to have your card to hand
  • pay in a cheque in our app – save a trip to branch (up to £10,000 per cheque and £10,000 total per day)
  • app notifications - get alerts to keep track of your spending and money paid in and out of your account
  • fingerprint or Face ID - Log in securely without needing your password
  • payment confirmation - share the receipt for any payments made using our app, once the payment is made.

There are also more ways of staying in control of your spending using online banking or our mobile banking app.

If you need help using the internet, learn about how the Digital Helpline can help here.

Managing everyday access

If you find it difficult to remember your PIN or password there are options that can help.

Difficulty remembering a PIN

If you find it difficult to use or remember your PIN, you can:

  • view card PIN - if you find it difficult to remember your PIN, you can view it in the app
  • get a chip-and-signature card, just call us or ask in branch for one
  • use a contactless card to buy items up to £100
  • use a smartphone for contactless payments, using Apple Pay or Google Pay.

Difficulty remembering a password

If you find it hard to remember your password, we can help by using your voice in Telephone Banking. You'll need to set up our Voice ID feature to do this. If you’re eligible and hold a bank, savings or credit card account with us, you can set up Voice ID.

Accessibility and support options

Find more ways to help with your banking with support tailored to your needs.

Other support

  • Appointments

    If you have an appointment with us, we can make it easier for you.

    • We can arrange for Deaf and blind manual interpreting for your appointment, just ask when you book.
    • We can arrange longer appointment times for you. We'll take the time to explain things and make sure you understand.
    • You can have your appointment in a private and quiet meeting room.
    • If you have a support worker, they are welcome to come to your appointment with you.
    • You can take paperwork home to read and decide in your own time. You can then come back to complete what you wanted to do.

    Some appointments can also be done from your home by video call.

    Equipment available

    If you find it hard to use your hands, sign your name or read information, these are some things that may help. We can help with:

    • providing easy grip pens
    • ordering signature stamps
    • ordering cheque book templates 
    • ID verification letters - prove who you are without a signature can be ordered
    • magnifying sheets
    • coloured acetate sheets. Some colours are held in branch and others can be ordered.

    Sunflower Lanyards

    We know that not all disabilities and long-term health conditions are visible. That's why we use the Hidden Disabilities Sunflower Lanyard in all our branches. If you're wearing one, we'll know that you might need a little more help.

  • You can now let us know which things would make banking that bit easier for you. We’ll then put the changes in place, where we can and you won’t need to tell us again.

    Support options

  • Use our branch finder to check opening times and accessibility services.

    If there’s no branch nearby, you can use a Post Office® or Banking Hub for everyday banking.

    Community Bankers may also be available in your area.

    Find a branch

Explore your options

Find tools that can help you use our services in a way that works for you.

British Sign Language (BSL) with Signly

Use Signly to view BSL translations, helping you access information in a way that suits you.

Use Signly

You may also like

Your Credit Score

Check your credit score for free and view your credit history with no impact on your credit file.

Check Your Credit Score

Mobile banking app accessibility

Take a look and see what mobile phone features are available to assist you with the app.

App accessibility

Accessing our website

We want to offer a website that is accessible to all our customers. Here's more about how you can use it in a way that suits you.

Website accessibility

Change text size

Learn how to change text size settings in your browser or device to make content easier to read.

Change text size

Accessible formats and online forms

Find out how to get information in a format that works for you and get support when completing online forms.

Accessible formats and online forms

Changing the size of text

You can change the text size on your device or browser to make it easier to read.

Change text size

To change the text size for all other web pages, choose the link for your browser from the list:

You can also visit our website accessibility page for more help and information.

Accessible formats and online forms

Accessible statements and letters

Statements and some letters can be sent in different formats:

  • Braille (Unified English Braille).
  • Large print (Arial font size 20).
  • Audio CD.
  • Coloured paper or different font sizes.

Easy Read guides are also available for current and savings accounts. These use images and simple language to help explain information.

Download the Easy Read guide to use with your statement:

Current account statement Easy Read guide (PDF, 860.8KB)

Credit card statement Easy Read guide (PDF, 3.6MB)

Loans statement easy read guide (PDF, 500KB)

Mortgages easy read guide (PDF, 1.6MB)

 

Large print cheque books

Large print cheque books are also available.

Just let us know in branch or by calling us. You can also update your accessibility options in the 'Profile and settings' menu. Just log in to online banking or use the mobile banking app.

We'll aim to send you everything in the format you choose. If you get something that isn't, give it back to us and we’ll get it transcribed for you.

 

Online forms

Extra guidance is available in our online form to help you complete it. Some forms expire if you don't use them for a while. This helps keep your details safe. A 20 second warning will alert you before this happens. If you miss the warning, you'll lose your progress. In the app, you can set the timeout duration before the app logs you out.

Using your card

There are features to help you use your card more easily and securely.

Accessible / Touch Cards

Cards include features to make them easier to use.

  • Cashpoint® cards have 6 tactile dots.
  • Debit cards have 3 tactile dots.
  • Credit cards include a notch on the edge.
  • Card numbers are larger, clearer and easier to read.

If your current card does not include these features, you can order a replacement card. 

At a Cashpoint

Cashpoint® machines are designed to be easy to use.

  • Raised dots on the keypad help you locate numbers.
  • Audio support (Talking ATMs) is available on some machines.
  • Plug in standard headphones to hear on-screen information.

Some older machines may not support audio, but updates are ongoing.

Making a payment

If you find it difficult to use or remember your PIN, you can:

  • request a chip-and-signature card, just call us or ask in branch for one
  • use a contactless card to buy items up to £100
  • use a smartphone for contactless payments, using Apple Pay or Google Pay.

Trusted Person Card

If you need some support but don’t want to hand over control of your finances, we also offer the Trusted Person Card. This is a debit card linked to your personal current account. You can give it to someone you trust to shop for essentials or withdraw money from a cash machine on your behalf.

Managing your account online or via our mobile banking app

The mobile banking app can help you manage your account in a way that suits you. It has features such as:

  • card freeze - freeze your transactions and limit your account abroad
  • view card details - view your debit card number, expiry date and security code to make online purchases without the need to have your card to hand
  • pay in a cheque in our app – save a trip to branch (up to £10,000 per cheque and £10,000 total per day)
  • app notifications - get alerts to keep track of your spending and money paid in and out of your account
  • fingerprint or Face ID - Log in securely without needing your password
  • payment confirmation - share the receipt for any payments made using our app, once the payment is made.

There are also more ways of staying in control of your spending using online banking or our mobile banking app.

If you need help using the internet, learn about how the Digital Helpline can help here.

Managing everyday access

If you find it difficult to remember your PIN or password there are options that can help.

Difficulty remembering a PIN

If you find it difficult to use or remember your PIN, you can:

  • view card PIN - if you find it difficult to remember your PIN, you can view it in the app
  • get a chip-and-signature card, just call us or ask in branch for one
  • use a contactless card to buy items up to £100
  • use a smartphone for contactless payments, using Apple Pay or Google Pay.

Difficulty remembering a password

If you find it hard to remember your password, we can help by using your voice in Telephone Banking. You'll need to set up our Voice ID feature to do this. If you’re eligible and hold a bank, savings or credit card account with us, you can set up Voice ID.

Accessibility and support options

Find more ways to help with your banking with support tailored to your needs.

Other support

  • Appointments

    If you have an appointment with us, we can make it easier for you.

    • We can arrange for Deaf and blind manual interpreting for your appointment, just ask when you book.
    • We can arrange longer appointment times for you. We'll take the time to explain things and make sure you understand.
    • You can have your appointment in a private and quiet meeting room.
    • If you have a support worker, they are welcome to come to your appointment with you.
    • You can take paperwork home to read and decide in your own time. You can then come back to complete what you wanted to do.

    Some appointments can also be done from your home by video call.

    Equipment available

    If you find it hard to use your hands, sign your name or read information, these are some things that may help. We can help with:

    • providing easy grip pens
    • ordering signature stamps
    • ordering cheque book templates 
    • ID verification letters - prove who you are without a signature can be ordered
    • magnifying sheets
    • coloured acetate sheets. Some colours are held in branch and others can be ordered.

    Sunflower Lanyards

    We know that not all disabilities and long-term health conditions are visible. That's why we use the Hidden Disabilities Sunflower Lanyard in all our branches. If you're wearing one, we'll know that you might need a little more help.

  • You can now let us know which things would make banking that bit easier for you. We’ll then put the changes in place, where we can and you won’t need to tell us again.

    Support option

  • Use our branch finder to check opening times and accessibility services.

    If there’s no branch nearby, you can use a Post Office® or Banking Hub for everyday banking.

    Community Bankers may also be available in your area.

    Find a branch

Explore your options

Find tools that can help you use our services in a way that works for you.

British Sign Language (BSL) with Signly

Use Signly to view BSL translations, helping you access information in a way that suits you.

Use Signly

You may also like

Your Credit Score

Check your credit score for free and view your credit history with no impact on your credit file.

Check Your Credit Score

Mobile banking app accessibility

Take a look and see what mobile phone features are available to assist you with the app.

App accessibility

Accessing our website

We want to offer a website that is accessible to all our customers. Here's more about how you can use it in a way that suits you.

Website accessibility

Accessibility and disability support

More information on how we can help.

Accessibility support

Accessibility and disability support

More information on how we can help.

Accessibility support

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.