Mortgage support
Worried about paying your mortgage? We have various ways that we can help you.
Support to help make banking easier if you are blind or partially sighted.
We can send you statements and some of our letters in:
For current and savings accounts, Easy Read bank statements are available too. These use pictures and simple words to help you.
We can also give you large print cheque books.
Just let us know in branch or over the phone. Or you can update your accessibility options in the 'Profile and settings' menu in Internet Banking or our Mobile Banking app.
We'll aim to send you everything in the format you choose. If you get something that isn't, give it back to us and we’ll get it transcribed for you.
We give additional guidance where applicable in our online forms to help you complete them. Some of our forms time out when you haven't used them for a while. We do this to keep your details safe. We'll give you a 20 second warning if this is about to happen, otherwise it could mean you lose what you've already done. If you're using our Mobile Banking app, you can set how long it is before your app times out.
Our Cashpoint® keypads and screens are easy to use. There are raised dots on the number 5 of the keypad so you can feel where the numbers are. Use your hand to keep your PIN safe.
You can also select the audio function (Talking ATMs) on our Cashpoints. Just plug in your standard headphones to hear what's on the screen. Our older machines may not have this service, but we are working to update them.
Ask any one of our branch team or call us to find your nearest Talking ATM.
If you find it difficult to use or remember your PIN, you can:
If you need some support but don’t want to hand over control of your finances, we also offer the Trusted Person Card. This is a debit card linked to your personal current account. You can give it to someone you trust to shop for essentials or withdraw money from a Cashpoint® on your behalf.
Our Mobile Banking app can help you manage your account in a way that suits you. It has features such as:
There are also more ways of staying in control of your spending using Internet Banking or our Mobile Banking app.
If you find it hard to remember your password we can help:
If you have an appointment with us, we can make it easier for you:
If you find it hard to use your hands, sign your name or read information, these are some things that may help. Just ask one of our branch team:
We know that not all disabilities and long term health conditions are visible. That's why we use the Hidden Disabilities Sunflower Lanyard scheme in all of our branches. If you're wearing one, we'll know that you might need a little more help.
If you’re visiting a branch, check our Branch Finder page first. This shows you the facilities and accessibility services we have at each branch. In some areas, we also have Mobile Branches which may suit you better. We also welcome assistance dogs in all our branches.
You can use the Post Office® to deposit and withdraw cash, just as you would at any Lloyds Bank branch. You can also check basic account information, such as your balance.
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.
To use our Mobile Banking app you need to have a valid phone number registered to your account. Available to UK personal Internet Banking customers and Internet Banking customers with accounts held in Jersey, the Bailiwick of Guernsey or the Isle of Man. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn’t work on jailbroken or rooted devices. Terms and conditions apply.
Support to help make banking easier if you are blind or partially sighted.
We can send you statements and some of our letters in:
For current and savings accounts, Easy Read bank statements are available too. These use pictures and simple words to help you.
We can also give you large print cheque books.
Just let us know in branch or over the phone. Or you can update your accessibility options in the 'Profile and settings' menu in Internet Banking or our Mobile Banking app.
We'll aim to send you everything in the format you choose. If you get something that isn't, give it back to us and we’ll get it transcribed for you.
We give additional guidance where applicable in our online forms to help you complete them. Some of our forms time out when you haven't used them for a while. We do this to keep your details safe. We'll give you a 20 second warning if this is about to happen, otherwise it could mean you lose what you've already done. If you're using our Mobile Banking app, you can set how long it is before your app times out.
Our Cashpoint® keypads and screens are easy to use. There are raised dots on the number 5 of the keypad so you can feel where the numbers are. Use your hand to keep your PIN safe.
You can also select the audio function (Talking ATMs) on our Cashpoints. Just plug in your standard headphones to hear what's on the screen. Our older machines may not have this service, but we are working to update them.
Ask any one of our branch team or call us to find your nearest Talking ATM.
If you find it difficult to use or remember your PIN, you can:
If you need some support but don’t want to hand over control of your finances, we also offer the Trusted Person Card. This is a debit card linked to your personal current account. You can give it to someone you trust to shop for essentials or withdraw money from a Cashpoint® on your behalf.
Our Mobile Banking app can help you manage your account in a way that suits you. It has features such as:
There are also more ways of staying in control of your spending using Internet Banking or our Mobile Banking app.
If you find it hard to remember your password we can help:
If you have an appointment with us, we can make it easier for you:
If you find it hard to use your hands, sign your name or read information, these are some things that may help. Just ask one of our branch team:
We know that not all disabilities and long term health conditions are visible. That's why we use the Hidden Disabilities Sunflower Lanyard scheme in all of our branches. If you're wearing one we'll know that you might need a little more help.
If you’re visiting a branch, check our Branch Finder page first. This shows you the facilities and accessibility services we have at each branch. In some areas, we also have Mobile Branches which may suit you better. We also welcome assistance dogs in all our branches.
You can use the Post Office® to deposit and withdraw cash, just as you would at any Lloyds Bank branch. You can also check basic account information, such as your balance.
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.
To use our Mobile Banking app you need to have a valid phone number registered to your account. Available to UK personal Internet Banking customers and Internet Banking customers with accounts held in Jersey, the Bailiwick of Guernsey or the Isle of Man. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn’t work on jailbroken or rooted devices. Terms and conditions apply.