Go paper-free
Amend paper-free preferences for your statements and correspondence.
Support to help make banking easier if you are blind or partially sighted.
To change the text size for all other web pages, select the link for your browser from the list:
Safari (Apple devices only)
Edge (Windows 10 only)
You can also visit our website accessibility page for more help and information.
We can send you statements and some of our letters in:
For current and savings accounts, Easy Read guides are available too. These use pictures and simple words to help you.
Download the Easy Read guide to use with your statement:
Current account statement Easy Read guide (PDF, 860.8KB)
Credit card statement Easy Read guide (PDF, 3.6MB)
Loans statement easy read guide (PDF, 500KB)
We can also give you large print cheque books.
Just let us know in branch or by calling us. You can also update your accessibility options in the 'Profile and settings' menu. Just log in to online banking or use the mobile banking app.
We'll aim to send you everything in the format you choose. If you get something that isn't, give it back to us and we’ll get it transcribed for you.
Extra guidance is available in our online form to help you complete it. Some forms expire if you don't use them for a while. This helps keep your details safe. A 20 second warning will alert you before this happens. If you miss the warning, you'll lose your progress. In the app, you can set the timeout duration before the app logs you out.
Our credit and debit cards are designed for ease of use by everybody. Debit cards have three tactile dots and Cashpoint® cards have six tactile dots. Credit cards have a notch on the bottom of the card.
Our numbers on our flat printed cards are bigger, bolder and longer lasting and have improved contrasting colours for easier reading.
Older flat cards don’t have these features. If you’d like an accessible card, you can order a replacement card.
Our Cashpoint keypads and screens are easy to use. There are raised dots on the number 5 of the keypad so you can feel where the numbers are. Use your hand to keep your PIN safe.
You can also select the audio function (Talking ATMs) on our Cashpoint. Just plug in your standard headphones to hear what’s on the screen. Our older machines may not have this service, but we are working to update them.
If you find it difficult to use or remember your PIN, you can:
If you need some support but don’t want to hand over control of your finances, we also offer the Trusted Person Card. This is a debit card linked to your personal current account. You can give it to someone you trust to shop for essentials or withdraw money from a cash machine on your behalf.
The app can help you manage your account in a way that suits you. It has features such as:
There are also more ways of staying in control of your spending using online banking or the app.
If you find it hard to remember your password, we can help:
If you have an appointment with us, we can make it easier for you:
If you find it hard to use your hands, sign your name or read information, these are some things that may help. Just ask one of our branch team:
We know that not all disabilities and long-term health conditions are visible. That's why we use the Hidden Disabilities Sunflower Lanyard in all of our branches. If you're wearing one, we'll know that you might need a little more help.
If you want to visit us in branch, you can find your nearest branch on our branch finder page. Check our opening hours and what facilities and accessibility services are available.
If you don’t have a branch nearby, you can deposit and withdraw cash at a Post Office® or in a Banking Hub. Our Community Bankers may also be available one day a week and can support you with any additional banking needs.