Accessing our website

Online accessibility

Explore the accessibility features and standards that help make our website easier to use for everyone. 

Online accessibility

Screen reader useful information

See how we make our website easier to navigate using screen readers and accessible document formats.

Screen reader support

Browser settings

Learn how browser settings and updates can help make our website easier to use.

Browser settings

Online accessibility

So much of what we need to know or do is online. To help you, we make sure the website is easy for everyone to use. This means:

  • we use the W3C standards for HTML and CSS
  • we are working towards AA level of the Web Content Accessibility Guidelines 2.2
  • the Digital Accessibility Centre test how accessible our online content is. Their process includes over 800 hours of testing by disabled users. They also have experts who run manual tests
  • Signly is built into the website so you can view content in British Sign Language
  • documents in PDF format are clearly identified
  • images include alternative text so screen readers can describe them
  • strong colour contrast makes text easier to read
  • plain English is used and jargon is explained where needed.

While every effort is made to ensure the site works well, some features may not always behave as expected. Improvements are ongoing to fix any issues.

Useful information for screen reader users

You can use screen readers like JAWS or Zoomtext on our website on a desktop computer. We build our site with these in mind. This means:

  • each section on a page has a heading your screen reader can identify
  • link text clearly describes where the link goes
  • extra text is included where needed so links are understood
  • PDFs can be accessed using Adobe® Reader® version 5.0 or later
  • if you cannot access a document, we can send it in a different format.

If JavaScript causes issues, try updating your screen reader or using another one, such as the free tool NVDA.

Browser settings

You can adjust your browser and device settings to make our website easier to use.

JavaScript

We do use some JavaScript. Most of the time the website will work perfectly well without it, but occasionally JavaScript may be required. If you have it switched off, we’ll prompt you to switch it on when you need it.

Browser updates

We continue to improve the site and add new features. If your browser is out of date, some parts may not work as expected. Keep your browser up to date to stay secure and get the best experience.

If you need help changing settings such as text size, use these links:

Chrome

Firefox

Safari (Apple devices only)

Edge (Windows 10 only)

Accessibility and support options

Find more ways to help with your banking with support tailored to your needs.

Other support

  • If you find it hard to use your device, AbilityNet can help.

    Their My Computer My Way website has lots of advice on how to make your phone, computer, or tablet easier to use. It has step by step guides on how to adapt your device to meet your needs.

    AbilityNet also offer free help on how to use your devices if you have a disability. You can call them for free on 0300 180 0028 if you would like more information. 

  • The mobile banking app lets you manage your account without having to visit a branch or call us.

    Find out what you can do in the mobile banking app.

    We have various accessibility options to support you that include:

    • iOS VoiceOver and Android TalkBack if you are blind or partially sighted.
    • Touch ID and Facial Recognition allow you to log on without having to remember your password.

    App accessibility options

Explore your options

Find tools that can help you use our services in a way that works for you.

British Sign Language (BSL) with Signly

Use Signly to view BSL translations, helping you access information in a way that suits you.

Use Signly

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