Help from someone you trust

Simple ways a trusted person can help you manage your money

 

In this guide

Getting support from someone you trust can feel like a big step, but we’re here to guide you through it. In this guide, you’ll discover:

  • Simple ways a trusted person can help you manage your money
  • How to choose the right support tools for your needs

How someone you trust can help

There may be times when making financial decisions feels harder, for example because of illness, stress, memory difficulties or fluctuating capacity.

We offer safeguards that can give you space, support and reassurance whether that’s tools to help you manage your money safely yourself, or allowing someone you trust to support you without taking over control.

If you want someone to help while you stay in control, we offer:

Trusted Person Card

This is a debit card linked to your current account, that can be given to a trusted friend or family member to shop for essentials or withdraw money.

Trusted Person Alerts

This is a service that lets you choose someone you trust to receive text messages from us, about your current account activity.

Trusted Person Access

This is a service that lets a trusted friend or family member have view-only access to selected accounts. The trusted person can’t make payments or changes, and you can remove access at any time.

For more details on how these support options work, see our types of access page.

Other ways to stay in control

If a little extra support would help you manage spending or borrowing more confidently, we offer tools you can use yourself to stay in control.

Card freezes

Freeze and unfreeze your card instantly. You can choose how and where your card can be used, and freeze specific types of spending, such as gambling or online purchases.

Stop automatic limit increases

We can stop automatic increases to your credit card limit so you stay in control of how much you can borrow.

For further information call us. If you prefer to bank in person, there’s a range of services in your local area.

Speak to someone before you borrow

If you prefer to talk things through, we can make sure new borrowing only happens after you’ve spoken with someone.

For further information call us. If you prefer to bank in person, there’s a range of services in your local area.

Explore your options

We want to make sure you know about our other support options. Here’s one that might suit you.

Support for carers and trusted supporters

If you are helping someone with limited, reduced or fluctuating capacity, we can guide you through support options that let you help without taking over responsibility for decisions.

If someone needs to make decisions or manage money on another person’s behalf, legal authority may be required. In these situations, our someone to manage your affairs guidance explains options such as Power of Attorney or court appointments, and what is involved.

Someone to manage your affairs

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Help and guidance

Looking for more support? Use the information and guides in our help centre to find what you need.

Help and guidance

Help and guidance

Looking for more support? Use the information and guides in our help centre to find what you need.

Help and guidance