At home or on the go

Managing your account online or via our mobile banking app

The mobile banking app can help you manage your account in a way that suits you. It has features such as:

  • card freeze - freeze your transactions and limit your account abroad
  • view card details - view your debit card number, expiry date and security code to make online purchases without the need to have your card to hand
  • pay in a cheque in our app – save a trip to branch (up to £10,000 per cheque and £10,000 total per day)
  • app notifications - get alerts to keep track of your spending and money paid in and out of your account
  • fingerprint or Face ID - Log in securely without needing your password
  • payment confirmation - share the receipt for any payments made using our app, once the payment is made.

There are also more ways of staying in control of your spending using online banking or our mobile banking app.

If you need help using the internet, learn about how the Digital Helpline can help here.

Managing everyday access

If you find it difficult to remember your PIN or password there are options that can help.

Difficulty remembering a PIN

If you find it difficult to use or remember your PIN, you can:

  • view card PIN - if you find it difficult to remember your PIN, you can view it in the app
  • get a chip-and-signature card, just call us or ask in branch for one
  • use a contactless card to buy items up to £100
  • use a smartphone for contactless payments, using Apple Pay or Google Pay.

Difficulty remembering a password

If you find it hard to remember your password, we can help by using your voice in Telephone Banking. You'll need to set up our Voice ID feature to do this. If you’re eligible and hold a bank, savings or credit card account with us, you can set up Voice ID.

Accessibility and support options

Find more ways to help with your banking with support tailored to your needs.

Other support

Explore your options

Find tools that can help you use our services in a way that works for you.

British Sign Language (BSL) with Signly

Use Signly to view BSL translations, helping you access information in a way that suits you.

Use Signly

You may also like

Your Credit Score

Check your credit score for free and view your credit history with no impact on your credit file.

Check Your Credit Score

Mobile banking app accessibility

Take a look and see what mobile phone features are available to assist you with the app.

App accessibility

Accessing our website

We want to offer a website that is accessible to all our customers. Here's more about how you can use it in a way that suits you.

Website accessibility

Accessibility and disability support

More information on how we can help.

Accessibility support

Accessibility and disability support

More information on how we can help.

Accessibility support