Manage your account at home or on the go

We want to make our services suit you, wherever you are. Here is useful information that can help you manage your account from home or on the go. 

Managing your account online or via our Mobile Banking app

Our Mobile Banking app can help you manage your account in a way that suits you. It has features such as:

  • Card freeze - freeze your transactions and limit your account abroad.
  • View card details -  view and use your debit card number, expiry date and security code to make online purchases without the need to have your card to hand.
  • Pay in a cheque in our app – save a trip to branch (up to £5,000 per cheque and £5,000 total per day).
  • App notifications - get alerts to keep track of your spending and money paid in and out of your account.
  • Fingerprint or Face ID - Log on securely without needing your password.
  • Payment confirmation - when you make a payment using your app, you can share the receipt once the payment has been sent.

There are also more ways of staying in control of your spending using Internet Banking or our Mobile Banking app.

If you need help using the internet, learn about how the Digital Helpline can help here.

Difficulty remembering a PIN

Difficulty remembering a PIN

If you find it difficult to use or remember your PIN, you can:

  • View card PIN - if you find it difficult to remember your PIN, you can look it up in our app
  • Get a chip-and-signature card, just call us or ask in branch for one.
  • Use a contactless card to buy items up to £100
  • Use a smartphone for contactless payments, using Apple Pay or Google Pay.

Difficulty remembering a password

Difficulty remembering a password

If you find it hard to remember your password we can help:

  • You can confirm your identity by using your voice in Telephone Banking.  You'll need to set up our Voice ID feature to do this. If you’re eligible and hold a bank, savings or credit card account with us, you can set up Voice ID. 
  • Call us from our Mobile Banking app, using your registered mobile number. You’ll already be securely logged on, so there's no need to remember any passwords. 

Your support options

You can now let us know which things would make banking that bit easier for you. We’ll then put the changes in place, where we can – and you won’t need to tell us again.

Support options

Contact us in a way that's best for you

SignVideo

SignVideo

Speak to us securely and live through a British Sign Language (BSL) interpreter.

SignVideo

Visit us

Visit us

If you prefer to visit us, you can check what accessibility services we have at the branch first.

Branch Finder

Call us

Call us

Talk to us about your account or our products and services.

Call us

Further support

Supporting someone else

Supporting someone else

We want to make it as simple as possible for you to care for and support someone close to you. Find out about the different options available and how to set up access.

Become a representative

Accessibility and disability support

Accessibility and disability support

More information on how we can help.

Accessibility and disability

Website accessibility

Website accessibility

Ways we make our website accessible.

Website accessibility

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.

To use our Mobile Banking app you need to have a valid phone number registered to your account. Available to UK personal Internet Banking customers and Internet Banking customers with accounts held in Jersey, the Bailiwick of Guernsey or the Isle of Man. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn’t work on jailbroken or rooted devices. Terms and conditions apply.