Existing car insurance customers
If you're an existing customer and you’d like to know how to manage your Lloyds Bank car insurance policy, you're in the right place. Here’s everything you need to get the most of your car insurance policy.
As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you. The My Account is available 24 hours a day 7 days a week.
With the My Account, you can:
- add or remove additional drivers.
- change your address or contact details.
- change your vehicle, it's use and cover level needed.
- change your payment details or make payments.
- view, download or print your policy documents.
Make policy changes by phone
If you'd prefer to speak to someone, you can discuss any changes to your policy and make the updates over the phone.
Call: 0344 209 0476
Lines are open Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm.
Frequently asked questions
Yes, please get in touch as soon as possible if you’re struggling to manage your regular policy payments. We’re here to help.
Call: 0344 209 0476
Speak to a representative Mon-Fri 8am-8pm, Sat 8am-6pm, or 10am-4pm on Sun and bank holidays.
We understand that many things can lead to financial difficulty. Our representatives can discuss your individual circumstances and find a way to help, which may include:
- A short-term payment holiday
- Moving your payment dates
- Agreeing partial payments
Don’t wait until you miss a payment to speak to us, as we can help ahead of time.
We ask that you don’t cancel your payments or Direct Debits as your policy could be cancelled as a result, leaving you uninsured.
As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you, using My Account.
Our existing customer support page contains further information and support on how to manage your Lloyds Bank Car Insurance.
If you need to make a car insurance claim, help is available. While there's no need to immediately register a claim following a car accident, we'd recommend you do so within 24 hours.
To help process your claim we have put together some helpful information and details of what’ll you’ll need to complete your claim.
I would like to use my insured car to transport goods within UK to aid the humanitarian crisis in Ukraine. Do I need to make changes to my policy? expandable section
No, you do not need to inform us and will continue to be covered.
I would like to use my insured car within the European Economic Area to aid the humanitarian crisis in Ukraine. Do I need to contact my insurer and make changes to my policy? expandable section
No, our motor insurance policy will provide, at minimum, third party liability coverage for the duration of the insurance policy. However, we encourage you to check your policy documents carefully for limits of coverage and policy exclusions. In addition, we encourage you to familiarise yourself with regulations around the cross-border transport of goods and abide by any travel advice issued by the Foreign, Commonwealth & Development Office.
I would like to use my insured van within the European Economic Area to aid the humanitarian crisis in Ukraine. Do I need to contact my insurer and make changes to my policy? expandable section
No, until 11th June 2022 our commercial van customers with UK comprehensive insurance will also have comprehensive cover for any cross-border journeys taken to provide humanitarian aid within the Green Card Free Circulation Area (GCFCA) countries. Therefore, you do not need to contact us unless you require additional cover or plan to leave GCFCA countries.
The Green Card Free Circulation Area (GCFCA) comprises of all 30 European Economic Area (EEA) countries as well as UK, Andorra, Bosnia & Herzegovina, Montenegro, Serbia and Switzerland.
No, cover does not include driving in the Ukraine. You should also be aware that damage or injury caused by war, conflicts or similar events is common exclusion in motor insurance policies.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Calls may be monitored or recorded to help us improve our quality of service.