Existing car insurance customers

If you're an existing customer and you’d like to know how to manage your Lloyds Bank car insurance policy, you're in the right place. Here’s everything you need to get the most of your car insurance policy.

Lloyds Bank Car Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited. When getting a quote online you’ll be taken to BISL Limited’s online site with a new privacy and cookie policy.

Existing customer My Account

As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you. The My Account is available 24 hours a day 7 days a week.

With the My Account, you can:

  • add or remove additional drivers.
  • change your address or contact details.
  • change your vehicle, it's use and cover level needed.
  • change your payment details or make payments.
  • view, download or print your policy documents.

Log on to My Account

Register for My Account

woman washing her car

Make policy changes by phone

If you'd prefer to speak to someone, you can discuss any changes to your policy and make the updates over the phone.

Call: 0344 209 0476

Lines are open Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm.

Making a claim

If you need to make a car insurance claim, help is available. While there's no need to immediately register a claim following a car accident, we'd recommend you do so within 24 hours.

To help process your claim we have put together some helpful information and details of what’ll you’ll need to complete your claim.

See making a claim

Read our making a claim FAQ

Call to make a claim: 0344 209 0477

Lines are open 24 hours a day, 7 days a week.

Lloyds Bank car insurance renewals

At Lloyds Bank your car insurance won't be renewed automatically, unless you requested this when you purchased your original policy.

If your car insurance is up for renewal you’ll be contacted 28 days before the policy is due to expire with your new car insurance quote. If you're happy with your renewal quote you can accept this either online using My Account or over the phone.

Log on to My Account

You can also talk to someone about your renewal quote and accept your renewal by phone.

Call: 0344 209 0476

Lines are open Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm.

24 December: 9am – 5pm, Christmas day and Boxing day: closed, 27 December: 9am – 5pm, 31 December: 9am – 5pm, 1 January: closed, 2 January: 9am – 5pm. 

Providing proof of No Claims Discount

If you're a new Lloyds Bank car insurance customer, you'll need to provide proof of any No Claims Discount you have previously gained.

There are two acceptable ways you can provide proof of your previous no claims discount:

  • a renewal invitation from your previous insurer stating the expiry date of the policy, or
  • a no claim discount letter from your previous insurer confirming the expiry or cancellation date of the policy.

Important information

To avoid the cost of your policy increasing or being cancelled, please send in your proof of no claims discount within 21 days of your policy start date.

How to send your documents

You can e-mail the documents to:

lloydsbankcarinsurance@insurance-system.co.uk.

Or

Post them to:

Lloyds Bank Car Insurance - Insurance servicing,
Unit 25, Tresham Road, Orton Southgate, Peterborough, PE2 6BU

Frequently asked questions

  • Yes, please get in touch as soon as possible if you’re struggling to manage your regular policy payments. We’re here to help.

    Call: 0344 209 0476
    Speak to a representative Mon-Fri 8am-8pm, Sat 8am-6pm, or 10am-4pm on Sun and bank holidays.

    We understand that many things can lead to financial difficulty. Our representatives can discuss your individual circumstances and find a way to help, which may include:

    • A short-term payment holiday
    • Moving your payment dates
    • Agreeing partial payments

    Don’t wait until you miss a payment to speak to us, as we can help ahead of time.

    We ask that you don’t cancel your payments or Direct Debits as your policy could be cancelled as a result, leaving you uninsured.

     

  • As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you, using My Account.

    Our existing customer support page contains further information and support on how to manage your Lloyds Bank Car Insurance.

    See existing customer support
     

  • If you need to make a car insurance claim, help is available. While there's no need to immediately register a claim following a car accident, we'd recommend you do so within 24 hours.

    To help process your claim we have put together some helpful information and details of what’ll you’ll need to complete your claim.

    See making a claim

    Read our making a claim FAQs

     

Ukraine crisis

If you are using your vehicle in the UK to support the humanitarian crisis unfolding in Ukraine and have Lloyds car insurance cover, you do not need to tell us about your change in circumstance or amend your policy. You’ll continue to be covered by your existing policy. Read the FAQs below for more information:

Lloyds Car Finance

If you are in the market to buy a new or used car, or to switch your current car finance, have a look at our car finance options.

Find out more about car finance

Contact us

Want further details about your cover or need to make a claim? Contact our UK based customer service team. Calls may be monitored and recorded.

Relay UK

We welcome calls via Relay UK. If you want to communicate with one of our representatives add 18001 before the number you require. There's more information on the Relay UK help Pages.

Contact information

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Calls may be monitored or recorded to help us improve our quality of service.