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Contact us

All the contact information you need.

Please note: Calls to 03 numbers are charged at no more than local rate.

Phone bank icon

I want to call Lloyds Bank

You can call PhoneBank® to access and manage your account

0345 300 0000
(+44 1733 347 007 from outside the UK)
These lines are available 24/7

I've lost my card

I've lost my card

If your debit or credit card has been lost or stolen, call us or log on to report it immediately.

0800 096 9779
(+44 1733 347 007 from outside the UK)
These lines are available 24/7

I've noticed suspicious activity

I've noticed suspicious activity

Do you think someone has accessed your Lloyds Bank account?

Ask a question

Ask a question

Ask a question and search our FAQs using our online help tool.

Self Service

Self Service

Use this tool to carry out a wide range of tasks, from ordering a new cheque book to ordering a new PIN for your debit or credit card.

Make a complaint

Make a complaint

We’re here to help if you have concerns.

Access and manage your accounts 24 hours a day, 7 days a week with PhoneBank®, our easy-to-use Telephone Banking service.

Call PhoneBank at any time on 0345 300 0000Call 0345 300 0000.

If you prefer not to use our 0345 number, you can also call us on 01733 347 007Call 01733 347 007.

If you need to call PhoneBank from abroad, call +44 1733 347 007Call +44 1733 347 007.

For business accounts, call 0345 072 5555Call 0345 072 5555. Lines are open 8am-8pm Monday to Friday and 9am-1pm Saturday.

Textphone numbers

If you have speech or hearing impediments, you can contact us using a textphone.

See our textphone numbers

If you have a query about using Internet Banking, call us on 0345 300 0116Call 0345 300 0116.

If you prefer not to use our 0345 number, you can also call us on 01733 232030Call 01733 232030.

If you need to call us from outside the UK, call +44 1733 232030Call +44 1733 232030 (Lines are open 7am-10pm Mon-Fri, 8am-6pm Sat-Sun)

If your Lloyds Bank credit or debit card has been lost or stolen, you can report it online by logging on to Internet Banking, or by calling us on 0800 096 9779Call 0800 096 9779  (+44 1733 232030Call +44 1733 232030 from outside the UK). Lines are open 24/7.

Types of query Phoning from the UK Phoning from overseas Line opening  hours
Lost or stolen card 0800 096 9779 +44 1702 278 270Call +44 1702 278 270 24 hours a day
Credit card enquiries 0345 606 2172Call 0345 606 2172 +44 1702 278 272Call +44 1702 278 272 24 hours a day
Recent application enquiries 0345 603 7239Call 0345 603 7239 N/A Mon-Fri, 9am-5pm
Textphone – Customer service (if you have problems with speech or are deaf) 0345 603 7276 +44 1702 278 272Call +44 1702 278 272 24 hours a day
Balance Transfer 0345 606 2172 +44 1702 278 272Call +44 1702 278 272 24 hours a day
Payment Protection Cover Claims 0345 602 4534Call 0345 602 4534 N/A Mon-Fri, 9am-5pm
Sat, 9am-2pm
Avios information 0844 493 3350Call 0844 493 3350 N/A Mon-Fri, 8am-6pm
Lloyds Bank Private Banking 0844 493 3350Call 0844 493 3350 N/A Mon-Fri, 8am-6pm
Sat, 9am-2pm
Trustcard Plus 0345 603 7132Call 0345 603 7132 N/A Mon-Fri, 8pm-6pm
Holiday Money Hotline 0345 300 1160Call 0345 300 1160 N/A Mon-Fri, 8am-6pm

Existing customers:

To help us understand why you are calling and to get you to the right place, please use the first 3 letters of your policy number to determine which policy you have with us:

 

HDA

General Enquiries & Renewals 0345 603 8368Call 0345 603 8368

Claims 0345 300 2289Call 0345 300 2289

24Hr Emergency Homeline 0845 300 113Call 0845 300 113

Legal Helpline 0800 028 0732Call 0800 028 0732

 

HAP

General Enquiries / Renewals / Claims 0345 300 5177Call 0345 300 5177

24Hr Emergency Homeline 0345 3000 170Call 0345 3000 170

Legal Helpline 0345 3000 180Call 0345 3000 180

 

HIA

General Enquiries & Renewals 0345 3000 110Call 0345 3000 110

Claims 0345 3000 130Call 0345 3000 130

24Hr Emergency Homeline 0345 601 2651Call 0345 601 2651

Legal Helpline 0345 3000 180Call 0345 3000 180

 

Lines are open 8am-6pm Monday to Friday and 9am-1pm Saturday.

 

For new business queries or to get a quote you can call us on 0800 121 7948Call 0800 121 7948.

Lines are open from 8am-8pm Monday to Friday and 8am-4pm Saturday.

0800 783 3534Call 0800 783 3534.

Lines are open from 8am-8pm Monday to Friday and 9am-2pm on Saturdays. We're closed on Sundays and Bank Holidays.

To arrange to see us in branch you can call us on 0800 015 0012Call 0800 015 0012.

If you are calling from outside the UK you can call us on +44 1733 261630Call +44 1733 261630.

 

If you have an Added Value Account with us and have a query about one of the benefits that come with it (including travel insurance and breakdown cover) call us on:

Service Phoning from the UK Phoning from overseas Line opening  hours
Help with an Online Travel Money Order
0345 300 0116Call 0845 300 1160 N/A 24 hours a day, 7 days a week
Order Travel Money by phone 0345 366 1149 N/A 24 hours a day, 7 days a week
Travel Insurance 0800 731 4044Call 0800 731 4044 N/A 24 hours a day
Lost and stolen travellers cheques 0345 300 0000Call 0345 300 0000 +44 1702 278 270Call +44 1702 278 270 24 hours a day
Visa debit cards lost or stolen overseas 0800 096 9779Call 0800 096 9779 +44 1702 278 272Call +44 1702 278 272 24 hours a day
Visa debit card PIN declined or transactions you don’t recognise 0345 300 3000Call 0345 300 3000 +44 1733 347 008 
(calls are charged
according to the
telephone service
provider’s published tariff)Call +44 1733 347 008
24 hours a day
Lost or stolen credit cards 0800 096 9779 +44 1702 278 270Call +44 1702 278 270 24 hours a day
Emergency cash abroad (this depends on availability of funds in your account) 0345 300 0000Call 0345 300 0000 +44 1702 278 270

To arrange an appointment with a Financial Adviser, call us on 0800 015 0029Call 0800 015 0029.

Lines are open 8am-8pm Monday to Friday and 8am-4pm Saturday.