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AXA Travel Insurance

Have peace of mind when you’re on holiday with travel insurance that covers you.

About AXA Travel Insurance

How do I get AXA Travel Insurance?

AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. Our Silver account offers European Travel Insurance for you and your family (if eligible) including Winter Sports. All cover stops on the account holder’s 65th birthday. If you're a Gold, Platinum, or Premier Account holder and you're under 80, the account comes with Worldwide Travel Insurance for you and your family (if eligible) including Winter Sports. The Silver Account, Premier Account and Gold Account are no longer available to new customers.

 

UK and European Travel Insurance

I have a Silver account

If you have a Silver Account the account comes with European Travel Insurance for you and your family (if eligible) including Winter Sports. This insurance policy is underwritten by AXA Insurance UK plc.

Am I eligible for cover?

All cover under the policy stops on the account holders 65th birthday - as long as the account holder is under 65, their spouse, civil partner or partner will be covered until they reach 65 years of age. Children must be under 18 or under 24 if in full time education and must travel with the account holder, their spouse, partner, civil partner or a responsible adult. Subject to continued eligibility, you and your family are covered for travel within Europe as long as your Silver account is open.

Keep in mind the cover is provided only if you will be living in the United Kingdom for at least six months during each 12 month period where all trips must start and end.

Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply.  Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. Please refer to the Silver policy document (PDF, 3.28 MB) for full details of any exclusions.

What does my insurance come with?

  • Covers certain Winter Sports
  • Covers UK leisure travel when two or more consecutive nights’ accommodation is booked
  • Comprehensive cover including:
    • Emergency medical cover (up to £10,000,000)
    • Cancellation or curtailment cover (up to £5,000)
    • Personal accident cover (up to £30,000)
    • Baggage cover (up to £2,500, £500 of which for valuables)
    • Travel disruption cover (up to £5,000).
  • Multi-trip European travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children).

Some important exclusions

  • The standard maximum trip duration is 45 consecutive days (for Winter Sports maximum 31 days cover in any calendar year)
  • £40 excess may apply

How do I make a claim?

You can make a claim with the insurer by calling 0345 603 1839 (lines open 24/7) if you’re in the UK. If you’re outside the UK, call the 24-hour assistance helpline on +44 1633 815 819. Please have your membership number at hand – this is your sort code and account number. You can also log your claim with AXA online here.

If you want any other help or information

Feel free to call us if you have any questions about your account.

Worldwide Travel Insurance

I have a Gold, Platinum or Premier account

If you have a Gold, Platinum or Premier Account,  the account comes with Worldwide Travel Insurance for you and your family (if eligible) including Winter Sports. This insurance policy is underwritten by AXA Insurance UK plc.

Am I eligible for cover?

All cover under the policy stops on the account holders 80th birthday - as long as the account holder is under 80, their spouse, civil partner or partner will be covered until they reach 80 years of age. Children must be under 18 or under 24 if in full time education and must travel with the account holder, their spouse, partner, civil partner or a responsible adult. Subject to continued eligibility, you and your family are covered for worldwide travel as long as your Lloyds Bank Gold, Platinum or Premier account is open.

Keep in mind there is only cover for losses suffered whilst you are a UK, Channel Islands or Isle of Man resident and are registered with a Medical Practitioner in the UK where all trips must start and end.

Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply. Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. Please refer to the relevant policy document for full details of any exclusions.

Once your account has been opened should you wish to notify the insurer of any medical conditions please call the appropriate number below.

Lines are open Mon-Sat 8am-8pm and Sun 9am-5pm

What does my insurance come with?

  • Covers certain Winter Sports
  • Covers UK leisure travel when two or more consecutive nights’ accommodation is booked
  • Comprehensive cover including:
    • Emergency medical cover (up to £10,000,000)
    • Cancellation or curtailment cover (up to £5,000)
    • Personal accident cover (up to £30,000)
    • Baggage cover (up to £2,500, £500 of which for valuables)
    • Travel disruption cover (up to £5,000).
  • Multi-trip Worldwide travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children).

£40 excess may apply

Added Value Account

Gold

Platinum

Premier

Is this account available to new customers?

No

Yes

No

Family/Winter sports cover

Yes

Yes

Yes

Maximum trip duration (in consecutive days)

45

45

62

There is a maximum of 31 days cover in any calendar year for Winter Sports.

How do I make a claim?

You can make a claim to the insurer by calling the appropriate number below if you’re in the UK. If you’re outside the UK, call the 24-hour assistance helpline on +44 1633 815 819. Please have your membership number at hand – this is your sort code and account number. You can also log your claim with AXA online here.

If you want any other help or information

Feel free to call us if you have any questions about your account.

Important and emergency telephone numbers

You can find out more information about your travel insurance, or make a claim using the appropriate membership numbers below.

Useful phone numbers


These lines are available 24/7.

Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.