Club Lloyds Lifestyle Benefits

When will I be able to activate my Disney+ subscription?

Once the initial 30-day selection period has passed, you’ll receive an email with a link to the activation page on the Club Lloyds website. You can also find your activation link on the ‘My Lifestyle Benefit’ page on the Club Lloyds website.
 

How do I activate if I am new to Disney+?

Follow these steps to activate your Disney+ Standard with Ads.

1. Find your Disney+ activation email ‘Your Disney+ has arrived’.
2. Select the link in the email, this will take you to the Disney+ activation page.
3. You’ll then be asked to enter the email address you want to use for your new Disney+ account and create a password, to create your Disney+ profile.
4. You can then use this account to access Disney+ on any device that supports the Disney+ App.

Or you can activate through the Club Lloyds website by going to ‘Your Benefit Details’ and selecting the ‘Activate’ button. Then follow steps 1 to 4.
 

Can I take the 12-month Disney+ Standard with Ads subscription with Club Lloyds if I already have a Disney+ subscription?

New and existing Disney+ members can get the Disney+ Standard with Ads benefit. At this time it cannot be upgraded to a Standard or Premium plan.

Existing Standard with Ads plans billed by Disney+ will be automatically paused. Existing Standard and Premium plans can be managed in Disney+ account settings.

If you have a Disney+ plan from another provider such as O2 or Sky UK, this can only be managed with them.
 

How do I activate if I already have Disney+ Standard or Premium?

You can take the Disney+ Standard with Ads Lifestyle Benefit and keep your watch history and favourites. Simply activate using your existing account details.

If you already have a Disney+ monthly Standard or Premium plan you’ll need to cancel this in order to benefit. At this time the Lifestyle Benefit cannot be upgraded to a Standard or Premium plan. Visit Disney+ to cancel your existing Standard or Premium plan.

If you have a Disney+ plan from another provider such as O2 or Sky UK, this can only be managed with them.

What do I do if I don’t receive the email with the activation link?

If you haven’t received your activation email, check your spam folder. If the email isn’t in the spam folder, you can log in to the Club Lloyds website and select ‘My Lifestyle Benefit’ where you’ll see the Activate button. Or you can call us on our dedicated Lifestyle Benefit helpline and they will be able to assist you.
 

What do I do if I cannot remember my Disney+ email address or password?

Visit the Disney+ help centre for assistance regarding any Disney+ account login issues or contact the Disney+ customer help advisors on 0203 936 2903. Your name, account email and reference number are needed. Your reference number was given to you when you activated. It can also be found by navigating to ‘My Lifestyle Benefit’ on the Club Lloyds website, then select ‘Your benefit details’. Local or international charges may apply. Use dial code +44 for international calls.
 

What do I do in the event of technical problems associated with Disney+?

Disney+ can assist with technical support. Help can be found by visiting the Disney+ help centre or contact the customer help advisors on 0203 936 2903.
 

Which devices are compatible and can I watch on more than 1 at once?

Disney+ is compatible with web browsers, mobile devices and TV-connected devices. For a full list of supported devices, visit the Disney+ help centre.

Disney+ Standard with Ads enables content watching on 2 screens simultaneously, on supported devices.
 

What will I receive with the Club Lloyds 12-month Disney+ offer?

You’ll receive a 12-month Disney+ Standard with Ads subscription, which means you can enjoy access to the full range of Disney content, 1080p HD video quality and stream on up to 2 devices at once for 12 months. Disney+ Standard with Ads doesn’t support downloading of content to watch offline.
 

How many user profiles can I have on Disney+?

You can have up to 7 different user profiles.
 

How can I make sure my family only have access to age-appropriate content?

You can have peace of mind knowing Disney+ remains suitable for the whole family. Disney+ offers multiple parental controls like Kid's profiles, profile PIN protection and content ratings to make sure young viewers are watching child-friendly content. Find out more about parental controls on Disney+.
 

Will I still have access to Disney+ if I cancel my Club Lloyds account?

No, from the date you close your bank account your access to Disney+ will be revoked and you’ll no longer be able to access the service.

If you had paid-for subscription with Disney+ your payments will resume.

General cinema questions

Where can I use my Club Lloyds cinema tickets?

The cinema providers for Club Lloyds Lifestyle Benefits are Vue and ODEON.

If you select Cinema as your Lifestyle Benefit, we will use the postcode originally given to Lloyds to identify and select your nearest cinema provider. If you’d like to change your choice of cinema provider, you can do so within the 30-day cooling-off period. Give us a call or go to the ‘Explore Benefits’ page on the Club Lloyds website to update your choice.

You can use the cinema finder on the Club Lloyds website to identify your nearest cinemas. Simply open the ‘Explore Benefits’ menu, then select ‘Explore Cinema’. Enter your postcode in the ‘Find your nearest cinema’ section to find your nearest cinema.

Vue cinema tickets and popcorn vouchers may not be used at Vue Dublin, Vue Ashbourne and Vue Limerick.
 

How many cinema tickets do I get and when will I receive them?

You’ll receive 6 cinema tickets per year for each Club Lloyds account with Cinema selected as its benefit.

If you’ve chosen Vue as your cinema provider, you’ll also receive 6 half-price popcorn vouchers that can be redeemed for any sized popcorn with a valid cinema booking.

Once the initial 30-day selection period has expired, we will dispatch your cinema tickets and popcorn vouchers (Vue only) within 3 working days.

If you’ve given a valid email address to Lloyds, your cinema tickets and popcorn vouchers (for Vue only) will be sent to you by email, so make sure that your email address is up to date on your Lloyds profile and check your spam folder. If you haven’t registered an email address on your account, your cinema tickets and popcorn vouchers (for Vue only) will be sent by 2nd class post. So you may want to check that your postal address is right on your Lloyds profile.

You can also access your voucher codes on the ‘My Lifestyle Benefit’ page of the Club Lloyds website once the 30‑day selection window closes.
 

What do I do if I misplace my cinema tickets?

If you misplace your cinema tickets, you can find them any time by logging in to the Club Lloyds website and selecting ‘My Lifestyle Benefit’.

We’re unable to offer refunds or exchanges for any cinema ticket vouchers or popcorn vouchers that are lost or stolen while in your possession.
 

I’m having difficulty printing my cinema tickets. What should I do?

For best results, we recommend that you present the ticket and QR code at your chosen Vue or ODEON cinema on your smartphone for the staff to scan.

Or if you want to print them, download the attachment to your desktop, open it and print it in a PDF reader.

If you would rather have paper tickets sent to you, call us on our dedicated Lifestyle Benefit helpline.
 

Can I use my Club Lloyds cinema tickets with other promotional offers?

Club Lloyds cinema tickets may not be combined with any other ticket offer. They may not be used for premiers or special events or in conjunction with any other promotional discounts, for example Meerkat Movies.
 

When do my cinema tickets expire?

Your tickets are valid for 12 months from the date of dispatch. The expiry date is printed on the front of your ticket. We’re unable to extend these.
 

Vue

What can my Vue tickets be used for?

Your Vue tickets can be exchanged for a 2D or 3D admission ticket to any Vue Cinema in the UK only (except for Premieres, Special, Alternative and Event Cinema screenings). Tickets can be upgraded to a VIP ticket at no extra charge. For 3D screenings 3D glasses are given at no extra charge, subject to availability.

Your Vue cinema tickets can also be used as part payment for upgrades to IMAX, EPIC by VUE, Scene at Westfield, Ultra Lux and Lux seats at Birmingham, Basildon, Bedford, Dublin, Staines, West End. You just need to pay the difference between standard price for the upgraded experience and standard 2D admission (not VIP seating).
 

How do I redeem my Vue tickets and half-price popcorn vouchers?

You can redeem your cinema tickets online on the Vue website by entering the 16-digit code in the ‘Add a voucher’ box during the check out process. Enter a separate voucher code for every ticket you need.

If you prefer to redeem your tickets in person, either bring your printed tickets or show them on your smartphone to a member of staff. The box office staff will scan your vouchers (or enter the numbers) to generate tickets for you, so allow a little extra time for this when planning your visit.

You can only redeem your half-price popcorn voucher at the cinema. It’s valid for any size popcorn and can be used on any day, but it must be redeemed with a valid cinema ticket booking.
 

Can I add my Vue tickets to my Vue account?

Yes, you can add all 6 voucher codes to your Vue account in 3 simple steps so they’re easy to access when you need them.

1. Sign up or log in to your Vue account.

2. Go to ‘My Account’, then ‘My Rewards’.

3. Enter each voucher code to the ‘Voucher code’ box. Don’t worry, these won’t be redeemed right away – they’ll simply be stored in your account, ready for your next visit to Vue.
 

ODEON

What can my ODEON tickets be used for?

Each of your ODEON tickets can be exchanged for 1 ticket for any Classic or Recliner seat type for a 2D, 3D or iSense film showing at any ODEON cinema in the UK, except for ODEON Luxe & Dine Islington.

At ODEON Luxe Leicester Square the ticket can be used in screens 2 to 5 but not in the Dolby Cinema, unless you pay an upgrade fee.

ODEON tickets can be used to upgrade to IMAX, Dolby, Club seats, 4DX, VIP seats, or any other premium priced seating. The upgrade fees vary by cinema.

You can also redeem your tickets against ODEON Kids screenings, which come with a free kids sized popcorn per ticket.

To get your popcorn, just ask at the counter when redeeming your tickets. Or if you have booked online, you’ll receive a QR code from ODEON which you will need to show to the host serving you at the counter.
 

How do I redeem my ODEON tickets?

If you’re using the app, make sure you sign up and log in to your account. Once you have chosen your film, add your ticket to the ‘Redeem Voucher’ box before selecting your ticket.

If you’re using mobile browser, once you’ve chosen your film, select ‘Have a special code’ and enter your voucher code. Then select ‘voucher’ as your code type in the drop down. Do this before selecting your cinema ticket.

If you’re using desktop, after choosing your film you’ll see ‘Have a special code’ option, select this and enter your voucher code. Select ‘voucher’ as your code type in the drop down. Then select ‘Guest Ticket’ as your ticket type to proceed.

If you prefer to redeem your tickets in person, either bring your printed tickets or show them on your smartphone to a member of staff.

To redeem your vouchers at the kiosk machines, bring a printed copy of them with you, or have it ready to scan on your smartphone. Once you have selected your seats, scan the voucher code for every ticket you’re booking.

General magazine subscription questions

When will I receive my magazine?

Once the initial 30-day selection period has expired. The publisher will dispatch as follows.

• Most print magazines will arrive within 9 weeks. Esquire may take up to 12 weeks. Delivery times are approximate as they depend on the publication date and frequency. You will receive an email from the publisher to confirm the issue is on the way.
• Print magazines will be sent by 2nd class post.
• Digital magazine activation link will be sent within 4 working days.

If you have given a valid email address to Lloyds your digital magazine will be sent to you by email. Make sure that your email address is up to date on your Lloyds profile and check your spam folder.

If you have selected a print magazine subscription you’ll receive your magazine by post, so you may want to check that your postal address is right on your Lloyds profile.
 

How do I choose my magazine title?

You can make your choice by logging into the Club Lloyds website and going to the ‘Explore Benefits’ page. Simply select ‘View all titles’ and select the image of your desired title to select a print and digital or digital only subscription.

Or you can call us on our dedicated Lifestyle Benefit helpline, who will be able to help you. Or if you prefer, email us at enquiries@clublloyds.com.
 

Which magazine titles can I choose from?

You can get a print and digital subscription, or digital only subscription on selected Apple devices or Android devices.

Titles you can choose

• Bike Membership (12 issues).
• Bird Watching Membership (13 issues).
• Car Membership (12 issues).
• Classic Cars Membership (12 issues).
• Cosmopolitan (6 issues).
• Country Living (12 issues).
• Country Walking Membership (12 issues).
• ELLE (10 issues).
• ELLE Decoration (10 issues).
• Empire Membership (13 issues).
• Esquire (6 issues).
• Garden Answers Membership (12 issues).
• Good Housekeeping (12 issues).
• Harper's Bazaar (10 issues).
• House Beautiful (11 issues).
• LandScape Membership (12 issues).
• MCN Membership – Digital Only (52 issues).
• Men’s Health Membership (10 issues).
• MOJO Membership (12 issues).
• Practical Classics Membership (13 issues).
• Prima (12 issues).
• Red (12 issues).
• Runner's World (12 issues).
• Steam Railway Membership (13 issues).
• Today's Golfer Membership (13 issues).
• Women’s Health Membership (10 issues).
   

How long will my subscription last and how many issues will I receive?

The maximum subscription term is 12 months following the initial 30-day selection period. If you make your title selection after this period, you’ll receive it for the remainder of the 12 months.

This will vary depending on the number of issues within an annual subscription and the publication dates for each title.

The number of magazines issued within the subscription term varies according to the individual publication. For example, at the moment Esquire has 6 issues a year, Men's Health has 10 issues a year.
 

Am I able to change my magazine choice during my subscription year?

Once your 30-day selection period has elapsed, you won’t be able to change your magazine title choice until your account anniversary.
 

Will I still receive any promotional items given by the magazine?

Magazines subscribed to through the Club Lloyds Lifestyle Benefits programme won’t include any promotional items packaged with the magazine that you may see in the shops.
 

Print

I have a print subscription. Does it also include access to the digital edition?

Yes, your print magazine bundle will also come with access to the digital subscription of the same title.
 

Can I change my subscription from print to digital only, and vice versa?

Once your 30-day selection period has elapsed, you won’t be able to change your magazine format choice until your account anniversary.
 

I haven’t received my print magazine, what should I do?

Most print magazines should arrive within 9 weeks. Esquire may take up to 12 weeks. Delivery times are approximate as they depend on the publication date and frequency. Print magazines will be sent by 2nd class post.

If you think an issue is overdue, call us on our dedicated Lifestyle Benefit helpline. Or if you prefer, email us at enquiries@clublloyds.com.
 

What if my address changes during my annual subscription?

Contact Lloyds to update your address on your Lloyds profile as soon as possible. You can manage your details in the app, online or in a branch. This will make sure your updated details are passed on to the publisher.

We’re unable to send any back issues to a new address if you forget to update your details, so make sure any changes are updated as soon as possible.
 

Digital

When will I receive my digital magazine and how do I download this?

Once the initial 30-day selection period has expired, you’ll receive your activation link by email from the publisher within 4 working days, with full instructions on how to access your digital magazine on your Apple or Android device. Check that you have a valid email address on your Lloyds profile and check your spam folder for any email communication.
 

Which devices can I read my digital magazine on?

You’ll have to access the digital magazine subscription using Apple or Android mobile or tablet devices. Digital magazines aren’t compatible with Windows or Apple laptop and desktop computers or Nook or Kindle Fire devices.
 

I haven’t received my digital magazine activation link. What do I do?

Digital magazine activation links are issued within 4 working days from the end of the 30-day selection period. Check your spam folder first and make sure that the right email address is showing in your Lloyds profile.

If your link still cannot be found, call us on the Club Lloyds helpline. Or if you prefer, email us at enquiries@clublloyds.com.
 

I can’t access my digital magazine subscription. What do I do?

You’ll have to access the digital magazine subscription through your chosen magazine app, which you can download from the App Store if you’re using an Apple device or through the Google Play store on Android devices.

If you’re still having trouble accessing your subscription using your magazine app, call us on the Club Lloyds helpline. Or if you prefer, email us at enquiries@clublloyds.com.
 

Do I automatically get a new issue each month?

The app will show your latest issue automatically, but you’ll need to download it to read it.  You may want to enable push notifications in your device settings so you receive a notification when a new issue comes out.
 

Can I view back issues once the latest issue has been downloaded?

Yes, all issues which fall within your subscription start and expiry date can be viewed on your device.

When will I receive my digital Coffee Club & Gourmet Society membership?

Once the initial 30-day selection period has expired, Gourmet Society will dispatch your membership number by email within 2 working days, so you may want to check that your email address is right on your Lloyds profile and check your spam folder if not received.

If we’re unable to reach you by email, you’ll be sent a letter with your code to activate your membership. This will be sent to the address on your Lloyds profile so make sure that your address is up to date.
 

How many memberships will I receive?

If you have a sole Club Lloyds account, you will receive 1 digital membership. For joint account holders, each account holder will receive a digital membership number. You need to give 2 different email addresses to receive a membership each.
 

How do I use my digital membership?

You’ll need to download the free ‘Gourmet Society – Plus’ app and activate your membership and access your digital card. Once in the app you can find coffee shops and restaurants near you and make bookings. You’ll need to show your in-app digital card in the restaurant to receive your discount.
 

Can I request a physical card?

Physical cards can be issued if you are unable to use the digital service. If this is the case and you would like to request a physical card, email Gourmet Society. Allow 10 working days for the card to be received.

You need to have redeemed your redemption code and created your membership before you can request a physical card.
 

Where can I use my Coffee Club & Gourmet Society membership?

There are thousands of participating restaurants, both well-known chains such as PizzaExpress, Marstons, Prezzo Italian and Caffè Nero well as independent eateries. Check the Gourmet Society website or app for your nearest participating venue.

We recommend you call your chosen restaurant in advance to make a booking, mentioning you have a Gourmet Society membership. Present your digital membership card when asking for the bill and any relevant discount will be applied.

Discount and availability vary, check the Gourmet Society website before you dine.

You can also enjoy 25% off barista-made drinks at Caffe Nero and thousands of independent coffee shops.
 

When will my Coffee Club and Gourmet Society membership expire?

Your Gourmet Society membership is valid for 12 months. The expiry date is shown on your digital card in the app. You can visit as many participating restaurants as you like in that time. But it’s worth checking with individual restaurants in advance to check restrictions on days, party size and menu exclusions.
 

Are there any exclusions when using my membership?

Some restaurants may feature individual restrictions which are shown on the Gourmet Society website and in the Gourmet Society app. Check your chosen restaurant before making a reservation, as each restaurant will have its own restrictions and exclusions.
 

Do any restrictions apply for physical cards?

You can’t access all discounts and offers when you use a physical card. There’s no access to Coffee Club, Cinema Discounts, days out or pizza delivery. There are also some restaurants such as the Chef & Brewer pub chain, PizzaExpress and Prezzo Italian that can only accept digital dining card on app. The list of restaurants that don’t accept a physical card may change from time to time. We recommend checking with the restaurant directly whether they accept a physical card before booking and ordering your meal.
 

What else can I get with my Gourmet Society membership?

Your Gourmet Society membership also includes discounts on theatre and cinema tickets and UK attractions. Log in to the Gourmet Society website or app for full details.
 

What should I do if I lose my Gourmet Society membership details?

If you lose your membership details, contact Gourmet Society and they can confirm your membership number so you can access the app or website again.