I don't recognise a transaction
There are a number of reasons why a transaction might seem unfamiliar. If there’s a transaction on your account you don’t recognise, here’s what to do.
You should check that no one else with access to your account has made the payment
Check for subscriptions
Sometimes a subscription fee may be charged when you weren’t expecting one, such as when a free trial has ended.
Always cancel subscriptions with the business or retailer you took it out with first. Please check any terms and conditions you may have agreed to, like giving a notice period before you can cancel.
You can then log into our Mobile Banking app and cancel future subscription payments. Simply type 'view and manage subscriptions' into the search bar at the top.
Check for regular payments
Regular payments may be taken from your account in the form of a Direct Debit. You'll set these up with the business or retailer directly and this is often how you'll pay things like your energy or phone bill. You can cancel some Direct Debits using Internet Banking or our Mobile Banking app.
Check the type of transaction
Some payments, such as Direct Debits, appear as codes on your statement. This can help you understand how the payment was debited.
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BP is a Bill Payment
When you make a payment to a business or person. Find out more about Bill Payments.
CPT is a Cashpoint® Transaction
When you use a physical card to withdraw money at a Cashpoint® machine.
DEB is a Debit Card payment
A debit card is a plastic card that allows you to pay for purchases and withdraw money from your account instantly at a Cashpoint® machine.PAY is a Payment
When you make a payment to a business or person. Find out more about Bill Payments.
DD is a Direct Debit
When you let a business or retailer take a payment from your account on a regular basis. This is often how you’ll pay things like your energy bill. All Direct Debit payments are protected by the Direct Debit Guarantee scheme. Learn how to identify and manage your Direct Debits.
FPO is a Faster Payment Outbound
When you make a payment online and it reaches the recipient’s account within 2 hours. Sometimes Faster Payments can take a little longer. Find out more about Faster Payments.