Cancel your home insurance
Cancel your policy or find out about other options.
Our insurance services are rated excellent on Trustpilot.
February 2026.
Worried about paying for your policy?
Please get in touch with us to see how we can help. We'll review your policy and look at how we can best support you. Here are some of the things we could look at to help:
- requesting a payment holiday
- check if there’s any part of your cover that you no longer need
- see if there’s any other way we can reduce the cost of your policy
Bereavement
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We're sorry for your loss, please call us on 0345 300 5177.
Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.
Let’s look at the details
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You can cancel your home insurance at any time during the term of your policy. You can do this online or by calling us.
After renewal, if you change your mind within 14 days, we can cancel your policy back to the start date and give you a full refund of your premium, unless you have made a claim. If you wish to cancel but would like to remain covered until the date you cancel, you will need to pay for the number of days cover you have received.
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After you cancel, we will send you a letter in the next 14 days. The letter will let you know if there is a refund due or anything left to pay.
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