If you have any queries about your investment, please call one of our specialist teams on the relevant number from the list below.
Lines open Monday to Friday 8am - 6pm, Saturday 9am - 12.30pm
Lines open Monday to Friday 8am - 5pm, Saturday 9.30am - 12.30pm (Closed Sundays and English Bank Holidays)
Lines open Monday to Friday 8am - 9pm, Saturday 9.30am - 12.30pm (closed Sundays and English Bank Holidays)
Calls may be monitored or recorded.
You can call us on one of the phone numbers above or alternatively fill in our online complaint form. It shouldn’t take you long to complete and one of our colleagues will call you back as soon as possible.
For security reasons, we can't discuss your accounts by email. Please include your telephone number (providing a mobile number where possible) on the form so that we can call you. You'll be able to specify a time of day for the call that suits you.
We will endeavour to resolve your complaint to your satisfaction. However, if you are not satisfied with how your complaint is resolved, you may be able to ask the Financial Ombudsman Service to review your case for free.
They can be contacted at firstname.lastname@example.org, via the Financial Ombudsman Service website, or on 0800 023 4567. Alternatively, you can write to them at Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
If you purchased your investment online, you can also complain through the European dispute resolution platform. You can do this through the Your Europe Portal (you will leave the Lloyds Bank website).
Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Authorisation can be checked on the Financial Services Register at www.fca.org.ukVisit the Financial Conduct Authority website. Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).
Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065.