Useful contact information

If you have any queries about your investment, please call one of our specialist teams on the relevant number from the list below.

Managing investments purchased in branch

0345 835 7374Call telephone number 0345 835 7374

Lines open Monday to Friday 8am - 6pm, Saturday 9am - 12.30pm

Queries on investments purchased online from April 2014

0345 835 5728Call telephone number 0345 835 5728

Lines open Monday to Friday 8am - 5pm, Saturday 9am - 1pm

Share Dealing

0345 60 60 560Call telephone number 0345 60 60 560

Lines open Monday to Friday 8am - 9.15pm, Saturday 9am - 1pm

Full Share Dealing contact information

Complaints

You can call us on one of the phone numbers above or alternatively fill in our online complaint form. It shouldn’t take you long to complete and one of our colleagues will call you back as soon as possible.

For security reasons, we can't discuss your accounts by email. Please include your telephone number (providing a mobile number where possible) on the form so that we can call you. You'll be able to specify a time of day for the call that suits you.

We will endeavour to resolve your complaint to your satisfaction. However, if you are not satisfied with how your complaint is resolved, you may be able to ask the Financial Ombudsman Service to review your case for free.

They can be contacted at complaint.info@financial-ombudsman.org.uk, via the Financial Ombudsman Service website, or on 0800 023 4567. Alternatively, you can write to them at Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

If you purchased your investment online, you can also complain through the European dispute resolution platform. You can do this through the Your Europe Portal (you will leave the Lloyds Bank website).