The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Mortgage phone numbers

Type of query

Phoning from UK

Phoning from overseas

Type of query

Help with arranging a new mortgage

Phoning from UK

0800 783 3534

Open 8am-8pm Mon-Fri,

9am-4pm on Saturdays

Phoning from overseas

+44 1452 372 372

Open 8.45am-6pm Mon-Fri,

9am-12.30pm on Saturdays

Type of query

Existing mortgage account queries

Phoning from UK

0345 603 1637

Open 8am-8pm Mon-Fri,

9am-1pm on Saturdays

Phoning from overseas

+44 1452 372 372

Open 8.45am-6pm Mon-Fri,

9am-12.30pm on Saturdays

Type of query

Existing mortgage customer looking for a new deal

Phoning from UK

0800 783 3534

Open 8am-8pm Mon-Fri,

9am-4pm on Saturdays

Phoning from overseas

+44 1452 372 372

Open 8.45am-6pm Mon-Fri,

9am-12.30pm on Saturdays

Type of query

Arranging an appointment with a mortgage adviser at a branch

Phoning from UK

0345 300 0000

Open 24 hours a day

Phoning from overseas

+44 207 785 7654

Open 24 hours a day

Please note call costs may vary dependent on your service provider.

You can contact us via RNID Typetalk on any of our telephone numbers. If you need to be called back and would like us to call you through RNID Typetalk, please tell us when you call.

Textphone users

You can use a textphone instead of a voice telephone if you are deaf or if you have problems with your speech. Please note the textphone service is not compatible with standard telephones or mobile phones.

We may monitor or record calls with you to improve the quality of our service.

You could lose your home if you don’t keep up your mortgage repayments

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).