Facing financial difficulty

We know life can throw surprises at you, so if you’re having trouble paying your mortgage, we’re here to help. It can be tough to admit you have money problems, but the sooner you let us know, the quicker we can help you get back on track. 

Get online support with your mortgage

  • Contact us online if you're struggling to pay your mortgage so we can find the best way to help you
  • Answer a few questions and we’ll give you a range of payment options designed just for you
Get support onlineGet support online

Or you can call us

Already missed a payment?

You can call us on 0808 145 0399. Lines are open Monday to Friday, 8.00am to 8.00pm and Saturday, 8.00am to 5.00pm.

Worried about your future payments?

Call us on 0808 145 0692. Lines are open Monday to Friday, 9am to 8pm and Saturday, 9am to 4pm.

Dealing with financial difficulty

We've put together some guides to help you manage your money and understand the support available to you.

Financial support guidesMoneyworries

You could lose your home if you don’t keep up your mortgage repayments

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).