The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Improvements to your online banking

Making it easier to stay on top of your money.

We are improving the ways you can manage your money in Internet Banking.

1. Upcoming payments

See what’s due to come out of your account in the next 31 days and you could find it easier to keep your finances in good shape.

Screenshot of upcoming payments tool within Internet Banking, showing predicted future payments

2. Where was that purchase made?

You can now see more about where a purchase was made using your chip and PIN or contactless debit card. Simply select the transaction in your statement page to see the location details, which may include a map.

Screenshot of transaction details screen within Internet Banking, including a map

3. Improved search tools

Search, export and print up to 12 months of transactions with a handy autosuggest search tool. You can also search and filter by transaction types.

Screenshot of Search Transactions tool within Internet Banking

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

*We don’t charge but your network operator may charge for some services (e.g. receiving text messages when you're abroad) so please check with them.

Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.