Reset your logon details
Step by step guide to resetting your logon details
We’ll need some details to find your account. If you don’t know your User ID, select the link under the box and we’ll ask about your account instead.
We’ll ask if you want to change your password. You can choose ‘No’ if you don’t need to reset it.
If you chose ‘Yes’, you’ll enter your new password now. There are some tips to help you.
Now we’ll ask if you want to change your memorable information. You can choose ‘No’ here as well if you don’t need to change it.
If you chose ‘Yes’, you’ll enter your new memorable information here. The tips will help with this.
Now we’ll do a quick security check to make sure it’s you. Choose a number for us to call you on.
You’ll get a 4-digit code on your screen. Then we’ll call you on the number you chose
When you answer the phone, we’ll ask you to read out the code or key it in using the numbers on your phone.