Changes to delivery timings


Royal Mail strike action

Royal Mail has announced its employees are planning a series of strikes. During this time, we can’t guarantee your travel money order will arrive on your selected delivery date.

Festive timings

The festive period may impact delivery times for our travel money service.

View our festive timings

Free next-day delivery to your home

Order online by 1pm to get your travel money the next day. We send it by Royal Mail signed for delivery.

View delivery timescales and cut-off times

Order to your homeOrder to home

Free next-day collection at branch

Order online by 1pm to collect your money from one of our branches the next day.

View delivery timescales and cut-off times

Order to a branchOrder to branch

Preferential exchange rates

If you hold a Club Lloyds current account or a packaged bank account with us.

Plus there are no hidden fees when you buy travel money from your Lloyds Bank current account.

Order from a range of currencies

We offer a wide variety of currencies, including popular ones like U.S. dollars and euros. Handy for most destinations.

Get instant euros and dollars in branch

If you need travel money fast, you can get euros and U.S. dollars instantly by visiting your local branch.

Croatia is officially adopting the Euro as their currency with effect from 1st January 2023. If you are ordering travel money for Croatia, please ensure you order the correct currency.

Learn more about this change

How to order travel money

You'll need:

  • A current account or savings account with us
  • Internet Banking access (to order online)
  • 1. Log on to Internet Banking

    If you don't already have access, please register for Internet Banking.

    2. Choose 'other services' menu

    Go to the 'other services' menu on the left and select 'travel money'.

    3. Select a currency and amount

    Select the currency you'd like to buy. Then enter the amount you want.

    Review your quote. If you're happy, select 'delivery type'.

    4. Choose your delivery option

    Select how you want to receive your travel money.

    We can send your order to your home address. Or you can collect it from a branch of your choice.

    5. Select your payment option

    Choose your preferred method of payment on the ‘payment details’ page.

    6. Confirm your order

    Confirm you’ve read the terms and conditions. Then select ‘confirm order’.

    7. All done!

    Once completed, you'll see a success message.

    Your order will then be ready for you as shown below.

    Ready to order travel money?

    Order for next-day home delivery or collection from your local branch.

    Log on and order

1. Select the 'More' menu

From your account, select the 'more' menu. Then choose 'order travel money'.

2. Select a currency and amount

Select the currency you'd like to buy. Then enter the amount you want.

Review your quote. If you're happy, choose 'select delivery'.

3. Choose your delivery option

Select how you want to receive your travel money.

We can send your order to your home address. Or you can collect it from a branch of your choice.

4. Choose your payment option

Select your preferred method of payment on the ‘payment details’ page.

5. Confirm your order

Confirm you’ve read the terms and conditions. Then select ‘confirm order’.

6. All done!

Once completed, you'll see a success message.

Your order will then be ready for you as shown below.

Do you have travel money left over?

We buy back leftover travel money in our branches too.

Frequently asked questions

  • You need to order at least £200 to use this service. The most you can order at once is £3000. You can make multiple orders, up to the value of £7500 in a single day.

  • We can deliver your travel money to your home address. This must be in the UK or Northern Ireland.

    We use Royal Mail First Class signed for delivery. The delivery needs a signature.

    You can also have your order delivered to your local branch and collect it from there.

    You can't collect travel money or sell it back at a counter-free branch.

  • For home delivery

    Place your order before 1pm on a working day for next-day delivery. Home delivery will take place before 4pm on the next working day. The delivery needs a signature.

    If you place an order after this time, delivery will take place on the second working day. For example, if you order on a Saturday, delivery takes place on Tuesday.

    To collect from a branch

    Place your order before 1pm on a working day for next-day collection. You can collect your order from your chosen branch after 4pm on the next working day. 

    If you place an order after this time, you can collect it on the second working day. For example, if you order on a Saturday, the money will be available on Tuesday.

    Cut-off times and working days

    Next-day delivery cut-off times apply to working days. Working days are Monday to Friday. Saturday, Sunday, bank and public holidays are not working days.  If Monday is a bank holiday, delivery will take place on the next working day.

    If you live in Scotland, Northern Ireland, or a remote area, delivery may take longer.

  • No, we don’t charge commission and there are no fees. Deliveries to your home address or a Lloyds Bank branch are completely free of charge.

  • You can take leftover travel money to one of our branches with a counter service. We’ll buy them back from you based on the exchange rate on that day. This rate may have changed since you bought your travel money. If the amount is too low, we won't be able to buy it back. We may not be able to buy back some currencies or Travellers' Cheques.

  • At the moment, you can't order travel money by phone. You can order online, in the app or in branch.

Important information about travel money

We send home delivery orders using Royal Mail Special Delivery. Royal Mail’s Special Delivery conditions apply. Copies of these are available from Royal Mail on request.

Different timescales may apply to Scotland and Northern Ireland. We may not be able to guarantee deliveries to certain remote areas within the United Kingdom. We can only deliver to the British mainland and Northern Ireland and it must be to the cardholder’s billing address.

Orders sent to a branch are kept there for 10 working days from the delivery date you chose. After that date we'll cancel your order and return it to the processing centre.

We refund cancelled and returned orders at the buy-back exchange rate of the day we process them. This means you'll usually receive back less than you originally paid. Refunds can take up to two weeks to reach your account. If you would like an immediate refund please visit a branch.

We may stop buying back certain foreign currency bank notes and travellers cheques at any time and without notice.

The Internet Banking service is generally available 24 hours a day, 365 days a year. There may be periods when it isn’t available because of routine maintenance.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.

Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

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