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Mental health condition

Mental health conditions such as anxiety and depression affect people in many ways. And we know that each person copes in their own way. So, here are some of the broad things we do to try and meet your needs when you come to us in branch.

  • We can arrange longer appointment times for you. You don't need to say why. Just let us know when you call us or visit a branch to book your appointment. One of our colleagues will arrange this for you.
  • You can have your appointment in a private and quiet meeting room.
  • If you have a support worker, they are welcome to come to your appointment with you. We will always try to carry out your meeting in a room that’s private and quiet if you ask us to.
  • You can take paperwork home to read and decide in your own time. You can then come back to complete what you wanted to do.

Other help we can offer

These services can help with most mental health conditions. We have other services and aids that may be useful. If you are unsure of something or need any extra help, please tell us. We'll listen and help as best we can.

Find a branch

Our promise

If you want to complain you can either go to your nearest branch or call us 0800 072 3572 or +44 1733 462 267 from outside the UK. Calls may be monitored or recorded.

If you have a hearing or speech impairment, you can also contact us by Next Generation Text (NGT) or Textphone.

How to complain