Previous reports and insight

Read previous reports, insight and regional factsheets. For any additional queries, please contact DigitalSkillsInclusion@lloydsbanking.com

Consumer and Business reports and insights

Consumer

Consumer Digital Index 2019 (PDF, 3.9MB)
UK Consumer Digital Index 2018 (PDF, 3.2MB)
UK Consumer Digital Index Appendix 2018 (PDF, 491KB)
Digital Access for all 2018 (PDF, 622KB)
UK Consumer Digital Index 2017 (PDF, 2.86MB)opens in a new tab.
UK Consumer Digital Index 2016 (PDF, 3.92MB)opens in a new tab.

 

Business

UK Business Digital Index 2019 (PDF, 2.9MB)
UK Charity Digital Index 2019 (PDF, 3.6MB)
UK Business Digital Index 2018 (PDF, 3.6MB)
UK Business Digital Index 2017 (PDF, 2.9MB)opens in a new tab.
UK Business Digital Index 2016 (PDF, 4.7MB)

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Regional and national factsheets

East England regional factsheet 2019 (PDF, 384KB)opens in a new tab.
East Midlands regional factsheet 2019 (PDF, 414KB)opens in a new tab.
London regional factsheet 2019 (PDF, 387KB)opens in a new tab.
North East regional factsheet 2019 (PDF, 333KB)opens in a new tab.
North West regional factsheet 2019 (PDF, 459KB)opens in a new tab.
England regional factsheet 2019 (PDF, 399KB)opens in a new tab.
Scotland regional factsheet 2019 (PDF, 442KB)opens in a new tab.
South East regional factsheet 2019 (PDF, 357KB)opens in a new tab.
South West regional factsheet 2019 (PDF, 387KB)opens in a new tab.
Wales regional factsheet 2019 (PDF, 419KB)
West Midlands regional factsheet 2019 (PDF, 461KB)
Yorkshire and Humberside regional factsheet 2019 (PDF, 420KB)opens in a new tab.
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Tools and resources - what you can do

Links to useful tools and resources with information on best practice and how to act on key findings.

Regional findings and case studies

The Consumer Digital Index key findings are provided at a regional level, along with local case studies.

Download the report

Read the 2020 UK Consumer Digital Index report for full details.

Download report (PDF, 3.43MB)opens in a new tab.