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Previous reports and insight

Read previous reports, insight and regional factsheets. For any additional queries, please contact DigitalSkillsInclusion@lloydsbanking.com

Tools and resources - what you can do

Links to useful tools and resources with information on best practice and how to act on key findings.

Regional findings and case studies

The Consumer Digital Index key findings are provided at a regional level, along with local case studies.

Download the report

Read the 2020 UK Consumer Digital Index report for full details.

Download report (PDF)opens in a new tab.