The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.


Previous reports and insight

Read previous reports, insight and regional factsheets.

Regional and national findings and case studies

The Consumer Digital Index key findings are provided at a regional and national level as well as local case studies.

Tools and resources - what you can do

Links to useful tools and resources with information on best practice and how to act on key findings.

Download the report

Read the 2019 UK Consumer Digital Index report for full details.

Download report (PDF)opens in a new tab.