Essential Digital Skills

Essential Digital Skills (EDS) data

The Essential Digital Skills data, collected by Ipsos MORI on behalf of Lloyds Bank, is the UK’s benchmark for the digital skills needed for life and work.

Due to the wealth of data from the research, it is not possible to publish it all within the report. For the first time, a wider set of data from 2019 and 2020 has been made publicly available through the interactive data tables below, allowing the user to self serve on more data than ever before.

Please find the technical document here (268kb)*

For any additional queries, please contact the team at

Essential Digital Skills methodology 

* On behalf of LBG, Ipsos MORI interviewed a quota sample of 4,233 participants aged 15+ years in the UK (Great Britain and Northern Ireland) via their face-to-face Omnibus between 10th - 27th January 2020. Quotas were set by age, gender, working status, property tenure and region and data are weighted to represent the known population of this audience. Within this report we have included population estimates from the survey data based on ONS 2018 mid-year stats for the UK. Full details of the range of extrapolation based on the margin of errors are available in the full appendices which can be found here (PDF, 268kb).

Key findings

The key findings provide a snap shot of the reports most pertinent statistics.

Regional findings and case studies

The Consumer Digital Index key findings are provided at a regional level, along with local case studies.

Download the report

Read the 2020 UK Consumer Digital Index report for full details.

Download report (PDF, 3.43MB)Download report (PDF) - opens in a new tab.