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Tools and resources

Our useful tools and resources include information on best practice and how to act on key findings.

Digital Skills Training and Support

These websites provide free digital skills training, support and best practice; including courses on getting set up online, online safety and finding a job online.

Learn My Way - Good Things Foundation

FutureLearn and Accenture

Get Digital: The Tech Partnership

Digital Champions Framework

Money Management tools

Hints, tips and resources to help with financial skills and money worries.

Prince's Trust

Mental Health and Money Advice

Lloyds Bank Money Worries – including new Money Healthcheck


Organisations helping to drive digital inclusion and accessibility.



Age UK

Online Safety

Information about how Lloyds Bank is taking your online security seriously and links to online safety tips, advice and resources.

Lloyds Bank Online Guarantee

UK Safer Internet Centre

Contextual Research and Information

Links to key research ports and strategy papers regarding digital and financial capability.

DotEveryone: People, Power, Tech

Family Resources Survey 2016-17

UK Government Digital Strategy

Scope: UK Disabilities

Toynbee Hall: Financial Inclusion research and trends


Regional findings and case study stories

In order to provide the most actionable insight possible, a selection of the Consumer Digital Index findings are provided at a regional level. For each region, a case study story is included to help bring the data to life.

Regional findings and case study stories

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Download the report

Download the 2018 UK Consumer Digital Index for more detail.

Download report (PDF)

Download appendix (PDF)