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Identity Monitor

About Identity Monitor

What is Identity Monitor?

Identity Monitor gives existing Premier Account holders help to spot the signs of identity theft early enough to take action.

Identity theft is increasingly common in the UK. For many people, the first warning is a letter demanding payment of a debt taken out fraudulently in their name. It can be a long and costly struggle to put the record straight.

With Identity Monitor, provided by Experian Limited, you can receive alerts by email or text of changes to your credit report so you can take action if you suspect fraud. And if your identity has been targeted, you’ll have a team of experts on your side.

Find out more about how to protect yourself against identity theft

Identity Monitor is only available for Premier Account holders. If you’re a Premier Account holder you’ll have register to receive this service.

To find out more about Identity Monitor visit the Account Benefits tab of your Premier Account in your Internet Banking and follow the instructions. To register you can call the Premier membership services number on 0345 604 0440.

Useful phone numbers

Lost or stolen cards
0800 096 9779
(+44 1702 278 270 from outside the UK)

Contact us
0345 300 0000
(+44 1733 347 007 from outside the UK)

These lines are available 24/7.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.

To enrol in Identity Monitor you must be at least 18 years of age and a resident of the United Kingdom.