Updating your accounts and personal information

Separating your joint accounts

With the agreement of both account holders, we can help you close your joint account. Or, you can request in branch to remove the second person from your account.

Update your joint account

Review additional credit cardholders

Remove additional cardholders from your credit card account to protect you from any unexpected expenses. You can also freeze cards or certain transaction types using the Mobile Banking app, giving you control over how your money is used.

Restrict your card

Update your joint mortgage

Speak to your mortgage lender or seek independent advice to get a joint mortgage transferred to one person or to understand the options available to you.

Make a change to your mortgage

Change your personal details

Your finances are personal and private, so we want to make sure only you continue to receive all correspondence about your accounts. If you change your name or address following your separation, you’ll need to update your account details.

Update your personal details

Review your Will and Insurance policies

Contact your insurer to let them know about any changes to your home and life insurance policies. If your ex-partner is named in your Will, you’ll need to review it to make sure your wishes are reflected. This will help you protect your assets and plan for the future.

Making a Will

Financial support if you have children

If you and your former partner can’t agree financial arrangements to support your children, the amount due and who pays for their care will be determined either by the court or more often by the child maintenance service.

Calculate your child maintenance

Get more help and support

Money management

Tools, tips and advice.

Everyday money management

Money worries

You're not alone.

Support with money worries

Need to speak to someone?

How we can help with money worries

It is important to deal with your money worries as soon as you can. If you are struggling with your payments and don't bank online or would like to know your options, we have support available.

Find out how we can help

Contact us

We're here to help. There are many ways you can get in touch with us.

Contact information

Customer support and financial wellbeing

Free independent help and advice

There are many organisations that can help you with your money worries including free debt advice services and your government.

Get free help now

Financial abuse

Practical help and support for you or someone you know.

Financial abuse support

Mental health

Listening to your needs.

Mental health support


We can help with our range of tools and tips.

Gambling support