The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

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    Universal Credit support

    Universal Credit is a new Government benefit for people who may be on low income, out of work or looking after children at home.

    Free independent help 

    Whether you are already claiming Universal Credit, or you may be in the future, there is a lot of information available.

    Here are two really useful sites which can help you to understand more about how Universal Credit works and also how you will personally be affected.

    The Money Advice Service logo

    The Money Advice Service

    The Money Advice Service

    This free and impartial site provides easy-to-access information about Universal Credit, what it is and how it works. It explains what benefits are included and when you can expect to receive your payments.

    Visit The Money Advice Serviceexternal website.

    Helpful guides and tools

    For more help and support on budgeting, borrowing or saving, we've brought together a list of helpful guides, articles and tools to help you master your money.