Universal Credit support

If you have low income, you may qualify for financial support from the Government in the form of Universal Credit.

What is Universal Credit?

Universal Credit is a benefit for people who are on a low income, are out of work or cannot work. It is designed to help with your living costs.

The amount you receive may vary, based on any income you have. You can find out if you are eligible to claim on the Government website.

Turn2us logo

Turn2Us - Financial Support Charity

If you have questions about Universal Credit or need help to claim it, Turn2us could help. They offer support and guidance to anyone struggling with their finances.

  • Learn more about Universal Credit and how to claim
  • Use the online benefits calculator and grant search tool
  • Speak to an adviser in your local area

Call: 0808 802 2000 Lines open Mon-Fri 9am-5pm

How we can help

If you are experiencing money worries, you can contact us for information and support. We can help you create a repayment plan online, give you tips and advice to help you manage your money, or arrange for you to speak to one of our advisors.


Get help with money worries

Universal Credit FAQs

Support and financial wellbeing

Learn how we can help as you navigate life events, changes to your health or financial challenges.

Support when you need it

Money management

Everything from day to day budgeting to planning for the future, we have information, tips and tools to support you.

Managing your money

Free independent help & advice

Get support with your finances from free independent organisations or your government.

There's also help and support on a range of benefits and housing options that you may be entitled to.

Free help and advice

To use our Mobile Banking app you need to have a valid phone number registered to your account. Available to UK personal Internet Banking customers and Internet Banking customers with accounts held in Jersey, the Bailiwick of Guernsey or the Isle of Man or you can register for the first time in the app. Our app is available to iOS and Andorid users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn't work on jailbroken or rooted devices. Terms and conditions apply.

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.​