Keep your family safe

It's important to keep you and your family safe from scams. If you know what to look out for then you can protect yourself and your loved ones from fraud.

Fake jobs

Criminals may try to fool you into using your bank account to move illegal money for them. This is known as ‘money muling’ or ‘money laundering’. Even if you don’t know what you’re doing is wrong, you could be prosecuted.

What to look out for:

  • Fake jobs - Criminals offer fake jobs to try and find people to move their illegal money.
  • Get rich quick schemes - These can target people like students or those with money problems. But they can be a scam to find ‘money mules’.

What you can do:

  • Tell your loved ones about ‘money muling’ - If your family know about this scam, then they can avoid it. It may seem like an easy way to make quick money, but it’s a serious crime .
  • Ask about a loved one's job - Make sure your loved ones don’t do a job where they are sent payments and are 'paid' by keeping some of it while moving the rest to other accounts.
  • Don’t move someone else's money - If you're asked to use your own bank account to move money, don’t do it. A real job won’t ask you to do this or to use a bank account that’s in another person’s name.
  • Keep your Internet Banking details safe - There is no legal reason that a job would need to know your user ID or password.

Remember, don’t be tempted. Money laundering is a serious crime. Even if you don’t know what you’re doing is wrong, you could be prosecuted.

Previous topic: Dating scams

Ask us for help

We know that it can be hard for some people to get out and about. Come into a branch or visit our support page to find out how we can support your loved one with their banking.

Think you've been a victim of fraud?

You should contact us right away if you think you’ve been a victim of fraud. We can then guide you on what to do next.

Contact us nowif you think you've been a victim of fraud.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Personalisation. We will always greet you personally using your Title and Surname. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote the last four digits of your account number, such as your current account, savings account or credit card. If you don’t yet have an account with us but we have your postal address details, we may use part of your postcode. Internet Banking-related emails may also include your Internet Banking User ID.
Links. All links within our emails will go to a page on, or to trusted Government regulatory websites (e.g. Financial Ombudsman, Financial Conduct Authority, etc). Research emails may take you to a partner research company website but you will not be asked for any Internet Banking log in details. In fraudulent emails, website addresses may appear genuine on first sight, but if you hover your mouse over the link without clicking, it may reveal a different web address. On our genuine emails the link address always starts with or We will never link direct through to our Internet Banking log in page or to a page that asks for your security or personal details.