Loan repayment holidays

When you find that things aren't going to plan, then a bit of financial flexibility can sometimes help.

Features and benefits

  • Once you've made the first monthly repaymentCloseMonthly repaymentWith a loan, we give you a sum of money up front and each month after that you pay back some of what you owe. That monthly sum is called your repayment. With our personal loans, your repayments are fixed. That means you’ll owe the same amount each month for the entire life of your loan. on your loan, you can apply for up to two one-month repayment holidays every year of your loan.

Keep in mind

  • Repayment holidays are subject to approval, and they can’t be taken in consecutive months.

Repayment holidays are available if you meet certain conditions. Interest will be charged if you take a repayment holiday, so you'll pay more interest overall and your original term will be extended.

We'll advise you of the additional interest before we finalise your repayment holiday. Your original repayment term will be extended every time you take a repayment holiday.

You need to inform us at least five days before your next loan repayment is due for this to be applied to your next payment.

You can request a repayment holiday at any time, providing you:

  • have made at least one repayment, and have a Direct Debit in place
  • are up-to-date with your loan repayments
  • are not in the process of making a loan protection insurance claim
  • have 30 days or more remaining on your loan term.

You can request a repayment holiday by:

Repayment holidays aren’t intended to help solve money troubles, so if you are struggling to make your monthly repayments we have a range of options that may be able to help you. Call us on 0800 389 8766 (Mon–Fri 8am–9pm, Sat 9am–5pm) and we'll talk through options with you.

A repayment holiday will extend the length of your loan. We will continue to charge interest on your outstanding loan balance, so you will pay more interest overall. We will advise you of the additional interest that will apply when you call.

Online

You can apply for a repayment holiday by logging on to Internet Banking and selecting your loan from the account overview page.

Log on to apply

By phone

Taking a repayment holiday will extend the length of your loan and we'll continue to charge you interest on your outstanding loan balance. We'll advise you of the additional interest that will apply when you contact us.

Please call us at least a week before your next loan repayment is due for this to be applied to your next payment.

0800 096 1282Call telephone number 0800 096 1282

Lines are open 8am–10pm Mon–Sun

In branch

Pop into your local branch and our staff will be happy to help.

Find your nearest branch

Apply for a repayment holiday

Log on to Internet Banking and select your loan from the account overview page Log on

Making sure you get a fair deal

We want to find a product that’s right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board.

To find out more you can read the statement of responsibilities, which details what’s expected of us, the lender and you the borrower.

Download the statement of responsibilities