Go paper-free
Amend paper-free preferences for your statements and correspondence.
Set up a standing order
Standing orders let you regularly send money to another account.
You can do this online
- Set up a standing order for up to £25,000 using your phone, tablet or web browser.
- Choose how often and when you want to send the money.
- It’s easy to change or cancel.
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- Log on and select More actions from your account.
- Select Direct Debits & standing orders. Then choose Set up a standing order.
- Select who to pay. This can be one of your own accounts, someone you’ve paid before, or someone new.
- Enter an amount and a reference, if you have one.
- Choose how often to make the payment, as well as when it should start and finish. Then select Continue.
- Check the details are right. Then select Confirm standing order to go ahead.
- All done – you’ll see a message to confirm you’ve set up a standing order.
Getting started online
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You can call us if you're not registered for online banking. If you prefer to bank in person, there’s a range of services in your local area.
Need help?
If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.
Let’s look at the details
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Types of regular payment
- Direct Debits, standing orders and subscriptions are all used to pay bills or move money on a regular basis.
- You can view and manage them in the app or Internet Banking.
Regular payment types
What it is
Used for things like
See these guides
Regular payment types
Direct Debit
What it is
- Lets a company take money from your account.
- The amount can go up or down depending on how large the bill is.
Used for things like
- Utility bills
- Gym memberships
- Mobile phone contracts
See these guides
Regular payment types
Standing order
What it is
- Lets you send a set amount of money to another account.
- You control the amount of money you send.
Used for things like
- Moving money to a savings account
- Paying someone in your family
See these guides
Regular payment types
Subscription payment
What it is
- Lets a company charge your debit or credit card.
- The amount can be the same each time, or can go up and down.
Used for things like
- Music and video streaming
- Food memberships
See these guides
View, cancel or block a subscription (app only)
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First, check your account to see if the money has already been returned.
If it has, you can resend the payment with the right details.
If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly.
If you don't know them, if you don’t want to contact them, or if the account you paid is closed, give us a call.
We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.
Calls may be monitored or recorded to help us improve our quality of service.
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