Banking with us is even better with the app
Step by step guide to setting up the app
Download the app from the App Store or Google Play. Then open it once it’s ready.
We’ll ask for your User ID and password. Use the same details you do for Internet Banking.
Next we’ll need 3 characters of your memorable information. The number above each box tells you which to enter.
Now we’ll do a quick security check to make sure it’s you. Choose a number for us to call you on.
You’ll get a 4-digit code on your screen. Then we’ll call you on the number you chose.
When you answer the phone, we’ll ask you to read out the code or key it in using the numbers on your phone.
That’s it, you’re up and running with the app.
Download our Mobile Banking App
Please note: Our Mobile Banking app is supported by devices running iOS or Android. The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details.
If your phone has been subjected to unauthorised modifications (e.g. jailbroken or rooted) the app will not be compatible with your device.
Android/Google Play is a trademark of Google Inc. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
It may be unlawful to use some Internet and Mobile Banking services in some countries. Please check before you travel. Services may be affected by phone signal and functionality.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).
We don't charge you for Mobile Banking, but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. Personal Internet Banking customers only. Terms and conditions apply.