How does ‘Freeze gambling’ work and what does it exclude?
How does ‘Freeze gambling’ work?
What transactions can/can’t be stopped?
Every time you pay for something with your card, we know the type of merchant you’ve paid by the code they use to identify themselves.
When your freeze is turned on, we’ll block any transaction attempted with those who identify themselves as gambling merchants.
If the transaction doesn’t appear to have been made at a gambling merchant, or a merchant hasn’t authorised it with us first, then we won’t be able to stop it - even if you believe it to be gambling related.
Payments made in to your account, like winnings, withdrawals or refunds, will not be affected and will still go through.
How do I turn it off?
To turn this off, just tap the ‘Remove freeze’ button in the app. You won’t need to call us.
Once you’ve done this, we’ll remove the freeze after 2-3 days to give you time to change your mind - and your ‘Freeze gambling’ status will change to 'OFF'.
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