Change your support options

You can do this online

  • Letters and statements can be sent in a different format.
  • The way we support you can be adapted in branch or on the phone.
  • We'll also make our colleagues aware of your situation so you won't have to explain it all again.

Steps to take

We’ll guide you through it.

  1. Log on and select the Profile and settings icon in the top right corner.
  2. Choose the Settings tab. Select Accessibility options under How we contact you.
  3. Select Continue to update your options, then Continue again to confirm.
  4. All done, you've updated your support options.

Getting started online

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Learn more about your support options

To make your banking experience easier, let us know about your individual needs. Learn about the adjustments we can make and how to share your preferences with us.

Support options

Further profile & settings help

Update your personal details, manage app notifications or activate Everyday Offers.

Read our guides

Further profile & settings help

Update your personal details, manage app notifications or activate Everyday Offers.

Read our guides