Change your support options

How to add your support options.

Support options explained

  • We can send your letters and statements in different formats.
  • We can adapt the way we communicate with you in branch or on the phone.
  • We can make sure you have the best possible experience when you visit a branch.

To update your support options

1. Log on

Log on to our app.

2. Select ‘Settings’

Tap the ‘Profile and Settings' icon in the top right hand corner of the app.

3. Go to 'How we support you'

Select ‘Accessibility options’.

4. Update your choices

Choose 'Continue'  to update your options, then Continue again to confirm.

5. All done

That's it. You've updated your support options.

Learn more about your support options

To make your banking experience easier, let us know about your individual needs. Learn about the adjustments we can make and how to share your preferences with us.

Get started

More Profile & settings help

It is easy to make many changes on your phone or in your internet browser.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.

Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.