Social Media Privacy Policy

Lloyds Bank is committed to protecting you and any information that we collect about you. This privacy policy explains what information may be collected and how it will be used when you access any of our social media channels, and should be read in conjunction with our social media terms of use.


When you access our social media channels, we will use cookies. Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies perform lots of different and useful jobs, such as remembering your preferences and generally improving your online experience.

For information about the cookies that Lloyds Bank use, we strongly suggest that you read the cookie policy.

Information that we collect and how it will be used

When you use any of our social media channels, we may record and retain information (anonymous or otherwise) that we collect about you online. This may include your use of our sites and the frequency of your visits.

In addition to this, when you contribute to any of our Facebook pages or apps, you agree that any information you provide (including any information that Facebook Inc. is permitted to share with us or that is allowed by your Facebook user settings) can be used by us. Information about your Facebook friends may also be collected if you tag them in any promotion, prize draw or competition we run. If we need to collect any additional information about you or your Facebook friends when you use a particular app, this will be explained in the terms and conditions for that app.

Some of our apps may give you the option to post updated to your Facebook wall, and to the wall of your Facebook friends. This may create a link to our app, dependent on your Facebook privacy settings. You may also be given the option to send invitations to your friends, which will contain a link enabling them to access the app. When you send an invitation, please be aware that it will contain your Facebook user name and profile picture so your friend knows who sent them the invitation.

If you choose to use the Facebook “like” button to indicate you like any of our pages or apps, then we will record this information and may use it to send you updates about our Facebook pages or apps, and any products or services available from Lloyds Banking Group companies that we believe may interest you. If you do not want to receive these updates, then you should not “like” our page.

Any information you provide through our social media channels may be shared with other Lloyds Banking Group companies, and any third parties who are acting on our behalf to provide you with products and services. If we transfer your information outside of the European Economic Area (EEA), we will require that it is protected to at least UK standards.

Changes to our social media privacy notice

We keep our social media privacy notice under regular review and will reflect any updates within this notice. We suggest you periodically review this notice for any changes that may affect you. This notice was last updated on 10 July 2013.